well, I've never replaced a lost SIM before but it's weird for them to use something from a value added service as identification. Who knows next time they'll ask "I need to know 5 of the caller ringtones u have downloaded..."
The reason customer service is there is to solve problems in a way that is not so monolithic like replacing a lost sim, if the customer service fella is so inflexible in solving problems like this, they might as well put a PC there with a "Reactivate lost SIM card punya number wizard .. Step 1 ... key in your number, Step 2 .. key in 5 of the active5 numbers u have ..."
SK
· 3 years ago
Simple enough, if it's only a prepaid, why not just change to Digi/Celcom?
Currently, I'm using a Celcom prepaid number. :D
peiwun
· 3 years ago
I'm not satisfied with maxis service oso last time. Maxis always bill me extra without any reasons, even i called up the customer service to ask what are those xtra charges are for, the customer service people even said, where got ppl check bill so clearly like that one.. n hor, end up, the person answer the call pass me to account then pass to this so-called person in charge.. n to my surprise, nobody knows, what the extra charges are for...
bear in mind, this happens to me not onli once... i'm sick and tired of calling to them everytime after i get my bills... though changing hp no is quite troublesome, hv to inform many frens n relative, i finally decide to change my phone to digi.
and for the final time, i'm suppose to get back my deposit in maxis, but they charge a lot of bullshit charges on my closed line, with even they themselves dunno wat's those charges for... from i'm suppose to get back the money, i hv to pay them back some amount, which i won't pay them a single more cent.
juz sharing my unhappy xperience with maxis... for ppl who's using maxis line out there, plz remember to check ur bill, dun let them overcharge u... for me, i won't let maxis earn any single cent from me!~ i'm now happy with my digi line...
All Comments
The reason customer service is there is to solve problems in a way that is not so monolithic like replacing a lost sim, if the customer service fella is so inflexible in solving problems like this, they might as well put a PC there with a "Reactivate lost SIM card punya number wizard .. Step 1 ... key in your number, Step 2 .. key in 5 of the active5 numbers u have ..."
Currently, I'm using a Celcom prepaid number. :D
bear in mind, this happens to me not onli once... i'm sick and tired of calling to them everytime after i get my bills... though changing hp no is quite troublesome, hv to inform many frens n relative, i finally decide to change my phone to digi.
and for the final time, i'm suppose to get back my deposit in maxis, but they charge a lot of bullshit charges on my closed line, with even they themselves dunno wat's those charges for... from i'm suppose to get back the money, i hv to pay them back some amount, which i won't pay them a single more cent.
juz sharing my unhappy xperience with maxis... for ppl who's using maxis line out there, plz remember to check ur bill, dun let them overcharge u... for me, i won't let maxis earn any single cent from me!~ i'm now happy with my digi line...