Hello! Meshio.com - a Malaysia personal finance blog is using DISQUS, a powerful comment system, to manage its comments. Learn more.
Community Page
- www.meshio.com Jump to website »
-
Subscribe -
Community
-
Top Commenters
-
Popular Threads
-
Recent Comments
- Dear all, I hosted most of my client's web site with Exabytes, except few which they have their own server or some hosted in US server. I understand server down time may have several reasons,...
- brilliant piece of work, i appreciate all of the team. My best wishes r with u ppl. and plz let me knw when it will release. Where from i get it? Carry on ur work with full of dedication. My...
- This is the good one..I like it.
- i plan to do some ecommerce web site this year..hope can make money from there
- Who want to buy insurance? Can email me for more information. please contact me. my email is ch5328@hotmail.com.
Jump to original thread »
I signed up for the package on a fateful afternoon back in February 2008. The package was RM 178 per month. Since it came with a HP Laptop, I am suppose to be tied to the package for the next 24 months, which comes to RM 4,272. Thus far, from February to September, I [...]
... Continue reading »
10 months ago
Although oddly she says it gets better when it rains!
And the customer service should just be abolished so that Anand can save those $!
They make him sound stupid and ignorant!
Another galpal of mine works in Maxis itself&they have been practicing DANCING for their internal activities. That gave me a faint idea of What effort has been invested in getting customers happy!
She admits that the network has too many subscribers to cater for, loads of complaints and they are upgrading their towers.
My other peeved galpal isn't so convinced esp she can be in KLCC next to Maxis Towerand still have ZERO service.
I then remand myself of formerly thinking of switching from blue to red! Anyone tried Umobile or Wimax? I am still waiting for Wimax area to expand. Meanwhile,I'd have to 'surf' on my Celcom as it really comes in spurts but alot better.
10 months ago
Now i'm using Izzi which offer a way better quality service. I get connected in a whiz, and 95% of the time, i can get connection speed of at least 0.5Mbps of the advertised 1Mbps. No more staring stupidly into the screen and regretting why u signed up with Maxis in the first place. Somebody please bring our complaints up to Mr Ananda K!!!
Anyway, I came across the web recently about how we can lodge complaints with Suruhanjaya Komunikasi & Multimedia or SKMM because the service providers are bound by law to provide at least 70% of the advertised connection speed.
However, I had already given up on Maxis and feel it's not worth my trouble to file an official complaint. I don't think Maxis is interested to provide a quality service, all they think of is getting hold of your money!
10 months ago
I've got the following info from www.cfm.org.my:
I just shot an email to aduan@cfm.org.my and hope to hear from them soon.
Truly, if MCMC has been truly efficient, we wouldn't be here today.
10 months ago
From the look of it, the Malaysian public has been very adoptive of this new technology, judging from the sign up rate and complaints rate! It's very clear that the telcos are not ready to serve their customers. Not only that, the culture of blood-sucking in these telco companies are still so prevalent (remember the days when one SMS used to cost 15 sen whereby the actual cost would be less than a sen?). They decided to launch a product that is not even worthy to be tested on guinea pigs.
Definitely no chicken and egg story here. The telcos are just downright not prepared, and hence the onslaught of complaints from customers nationwide.
For the time being, I am going to stay away from wireless broadband.
10 months ago
10 months ago
I was enticed by Maxis's Wireless Broadband last year (2007) when they were having their Wireless Promotion in Sunway University College (There weren't any USB modem during that time, it was the big bulky old modem).. The only sentence that enticed me during that time was the 30 days trial and money back guarantee..
And so, like a naive little boy.. I took the risk and had a go with their wireless service and after 25 days or so, I was thinking.. "Hmm, this service sucks.. Especially when compared to TM's Wired Streamyx (Even though theirs sucks as well)".. Why you might ask? It's because I kept getting disconnection errors and what not.. There weren't any stable connection for more than 30-40 minutes..
Other than that, port forwarding wasn't allowed on their wireless service unlike TM's Wired Streamyx which has port forwarding.. Port forwarding is essential for certain types of people for different uses.. For example, a gamer wishing to have port forwarding for one of his favorite games but are not getting it and thus cannot play his favorite game. As a result, Maxis is losing these types of potential customers..
Well, anyways.. I was thinking of returning that stupid modem and get my money back but found out that it is inconvenient for me to get to a customer service center as the one nearest my home wasn't open till 2008 (It was 2007 then).. Eventually I gave up and I had to pay so much for such unstable wireless device..
Like Yowchuan said.. Don't ever think about signing up for Maxis Wireless Broadband if you want mobility.. Think of something else..! :)
10 months ago
Even as I am writing this, there are still poor souls going to Maxis centers subscribing for this sub-standard service... it's like watching lambs walking into the lion's den, only this lion has an unlimited appetite.
10 months ago
I hope Guan Eng will make Penang island a fully wifi state soon, please come to my rescue
10 months ago
Maybe it's to their interest to have a lower broadband penetration rate.
9 months ago
9 months ago
Mobile number portability is on its way. It's been a long wait...
By the way, are you sure your call was not "censored" by Maxis? :-D
9 months ago
9 months ago
used it, it sucked, returned but have to pay rm200 fine which has an interest rate if we refuse to pay it/
late fine payment.i hope they close down the whole damn maxis company.
9 months ago
I am really tempted to ask these buggers if they've really used the broadband service themselves....
9 months ago
9 months ago
8 months ago
8 months ago
Thanks for all the good comments. U guys are really cool.
i wanted to get the devices last week and enjoy myself all the time with wireless modem...
Looks like there's a coverage problem...Haven't expand more coverage then already wanna bullshit with fully coverage HSDPA i will need to do something since i know someone in Maxis but it's up to them if they wanna upgrade their systems...they really nasty...even the customer service that cuts off my line where i call them up and fuck them straight...it was a Indian Bitch who pick up thephone, then less than 10mins they reconnected me back. or esle my client gonna kill me...if i did not make the delivery call.
R&D
Ryan
7 months ago
From my experience, when calling up these companies, I always have to remind myself that it's another human over the line. They are usually not responsible for the mess that I am in right now. Most, if not all the time, it's their top management who are sitting comfortably in their walled cubicle, probably never had to interact with a real frustrated customer, who decided to market a broken product to me. Yes, I can always vent my anger and frustration at these customer service attendants, but it's not going to help me solve the problem.
I have been to the Maxis customer service center in KLCC. It seems after I've paid the RM200 handling fee for terminating the broadband service, Maxis is no longer obligated to refund me any compensations. Now, it was Hewlett Packard who told me I could get my refund from Maxis, which is why I went all the way down to their customer service center KLCC in the first place. No, I didn't screw anyone or shouted any profanities, because the Maxis staff who served me was professional, and she has answered all the questions I had on the termination and the refund policy.
Now, I am back to the phone line again, speaking to the HP customer service, telling them about the latest predicament. I told them repeatedly I am willing to pay for the HP laptop that came with the promotion, but because they've charged the full sum of the 2-year contract (RM178 x 24 = RM4,272) to my credit card, I demand that they reimbursed me the sum after minusing the actual cost of the HP laptop (the laptop definitely did not cost RM4,272). The customer service staff told me she will bring the matter up to the management. I am still waiting, before I send them an official letter to ask for compensation.
All this mess happened because someone from Maxis decided to market a bad product. Who is responsible for the development and marketing of this bad product, I would probably never find out in this lifetime. I do not blame the customer service attendants for not being able to solve this problem in the shortest time possible. It doesn't matter. All I know is that I will never put my money on Maxis again. Once bitten, twice shy.
7 months ago
Unluckily during my sign up time, the terms and condition that they imposed are very different;
a) I can't terminate the contract until the maturity (18 months) or, unless I pay the remaining contract period that remains
b) Shall the 18 months mature and if I don't end the contract, Maxis will extent the said contract for another 18 months. What kind of this terms? Even you could do that on Streamyx, nor that I like them either.
Maxis promote heavily on this Maxis Narrowband, do you know why? Because the unsubscription rate is too high. They are losing customers now and then, but they do nothing to their services and keep on torturing the customers. I'm going to terminate mine when at the 18th months.
MAXIS, U are fired!
7 months ago
I went on a trip to Langkawi last month and Maxis worked perfect there. Great signal, fast speeds, I was in heaven. Why can they deliver great service to a small island, but not to a large area where most of their customers are???
Also, I am able to download unlimited amounts, sometimes over 1 gig per day. I notice they release their block on P2P at 1:00 am and block it again around 6 am. Speeds are fast after 1:00 am. But I have never been limited to 3 gigs per month, as I easily go over that each week.
I looked into signing up with Celcom several months ago at a retail outlet in Kepong, next to Car Four. I asked the salesman if Celcom would work in my area and he couldn't make any guarantees, then I saw his computer was connected to Izzi. Imagine that, Celcom reps are using the competition to provide internet service. That speaks volumes for me, so I didn't bother signing up with them.
I will gladly welcome the day when corporations in Malaysia decide it is time to serve the customer rather than the customer serve the company and the top execs who promote low quality garbage.
7 months ago
7 months ago
That's where it almost short circuit me. Here I am, a paying customer, who got into so much trouble trying to get a refund from a non-functional product, and this person who is in charge of the entire 'scam-promotion' told me over the phone that she doesn't meet customers!
And later she had the cheek to say that since this is an exceptional case of a refund, she will need a copy of my credit card transaction to prove that the charges has indeed been made. And now, I have to make another trip to their Customer Service center to show them the transaction records.
I can only conclude that the management in Maxis has no intention at all to solve my problem. They are trying to test my determination on getting my rightful refund.
Their labeling my case for refund as an 'exceptional case' also shows their arrogance on the issue. There are so many evidence available on the net that complaints on the lousy quality of their wireless broadband service.
I do not think that this 'chronicle' is going to end anytime soon. Looking back, it's been 3 months since I terminated the service. It seems that I've only moved a few inches in a 100-meter race.
7 months ago
Oh shit. There goes my scholarship money and my so called "RM100" deposit... :'(
7 months ago
6 months ago
However, I noticed that when I ping US, Taiwan and China servers (well.. WoW servers XD), all I got is "request timed out". It takes longer to access my blog as well.
6 months ago
IMHO Malaysian broadband users are pretty much screwed either way with Maxis or Celcom. As much as we complain of TM's Streamyx, and it still has much to improve on, it's still the most stable internet provider in the country. Sad but true.
6 months ago
I'm definitely not signing up with any broadband services in the next 2-3 years. All these advertisements about broadband coverage by these irresponsible telecommunication companies are simply misleading.
6 months ago
5 months ago
http://www.maxis.com.my/personal/general/person...
Cheers!
4 months ago