Ryan, it's unfortunate that you'd a rather rude encounter over the phone.
From my experience, when calling up these companies, I always have to remind myself that it's another human over the line. They are usually not responsible for the mess that I am in right now. Most, if not all the time, it's their top management who are sitting comfortably in their walled cubicle, probably never had to interact with a real frustrated customer, who decided to market a broken product to me. Yes, I can always vent my anger and frustration at these customer service attendants, but it's not going to help me solve the problem.
I have been to the Maxis customer service center in KLCC. It seems after I've paid the RM200 handling fee for terminating the broadband service, Maxis is no longer obligated to refund me any compensations. Now, it was Hewlett Packard who told me I could get my refund from Maxis, which is why I went all the way down to their customer service center KLCC in the first place. No, I didn't screw anyone or shouted any profanities, because the Maxis staff who served me was professional, and she has answered all the questions I had on the termination and the refund policy.
Now, I am back to the phone line again, speaking to the HP customer service, telling them about the latest predicament. I told them repeatedly I am willing to pay for the HP laptop that came with the promotion, but because they've charged the full sum of the 2-year contract (RM178 x 24 = RM4,272) to my credit card, I demand that they reimbursed me the sum after minusing the actual cost of the HP laptop (the laptop definitely did not cost RM4,272). The customer service staff told me she will bring the matter up to the management. I am still waiting, before I send them an official letter to ask for compensation.
All this mess happened because someone from Maxis decided to market a bad product. Who is responsible for the development and marketing of this bad product, I would probably never find out in this lifetime. I do not blame the customer service attendants for not being able to solve this problem in the shortest time possible. It doesn't matter. All I know is that I will never put my money on Maxis again. Once bitten, twice shy.
IVORY
· 1 year ago
I agree with your opinion on Maxis broadband Service. My girlpal subscribe to it and she complains more about it than I do about my Celcom. She says she has to sit in a specific spot in her house to get any service at all.
Although oddly she says it gets better when it rains!
And the customer service should just be abolished so that Anand can save those $!
They make him sound stupid and ignorant!
Another galpal of mine works in Maxis itself&they have been practicing DANCING for their internal activities. That gave me a faint idea of What effort has been invested in getting customers happy!
She admits that the network has too many subscribers to cater for, loads of complaints and they are upgrading their towers.
My other peeved galpal isn't so convinced esp she can be in KLCC next to Maxis Towerand still have ZERO service.
I then remand myself of formerly thinking of switching from blue to red! Anyone tried Umobile or Wimax? I am still waiting for Wimax area to expand. Meanwhile,I'd have to 'surf' on my Celcom as it really comes in spurts but alot better.
Lawrence
· 1 year ago
Yow Chuan, you are right! I had been using Maxis Wireless Broadband for more than a year, which caused me much trouble when it keeps disconnecting, and it's practically useless during peak hours. Speed of connection is also too slow. I had given up calling their customer service after numerous tries throughout the year, and always having to go through the stupid routine of checking my settings. Maxis sucks! When i returned the modem unit (it's the bigger modem, not the usb type) at the Maxis center in KLCC, I saw a few other customers doing the same. This proves their quality sucks big time!
Now i'm using Izzi which offer a way better quality service. I get connected in a whiz, and 95% of the time, i can get connection speed of at least 0.5Mbps of the advertised 1Mbps. No more staring stupidly into the screen and regretting why u signed up with Maxis in the first place. Somebody please bring our complaints up to Mr Ananda K!!!
Anyway, I came across the web recently about how we can lodge complaints with Suruhanjaya Komunikasi & Multimedia or SKMM because the service providers are bound by law to provide at least 70% of the advertised connection speed.
However, I had already given up on Maxis and feel it's not worth my trouble to file an official complaint. I don't think Maxis is interested to provide a quality service, all they think of is getting hold of your money!
yowchuan
· 1 year ago
Lawrence: I've heard about the 70% minimal speed bound by an Act. I wonder if anyone has tried and succeeded in their claims. I tried finding that clause in www.skmm.gov.my but it must've been buried very deep in their site structure.
If you feel that you have been misled, cheated or short-changed about a communication or multimedia-related service that you have purchased or subscribed, you may file your report directly to:
COMMUNICATIONS & MULTIMEDIA CONSUMER FORUM OF MALAYSIA Suite 703 , Block A, Kelana Centre Point, No. 3 Jalan SS7/19, 47301 Petaling Jaya Selangor Darul Ehsan Email : aduan@cfm.org.my Tel : (03) 7805 1800 Fax : (03) 7808 2088 Website: www.cmc.gov.my
Please note that all complaints should be made in writing and submitted with relevant documents and correspondences.
As a rule: You should always file a complaint with your service provider first.
Ensure proper documentation and details are included with the complaint.
Write what you expect to get from the service provider for making the complaint.
Escalate the matter up to the Management if the response given by the front-line staff is inadequate.
After exhausting the complaints system of the service provider and you are still dissatisfied with the response given, refer your complaint to the Malaysian Communications and Multimedia Commission.
I just shot an email to aduan@cfm.org.my and hope to hear from them soon.
Truly, if MCMC has been truly efficient, we wouldn't be here today.
REy
· 1 month ago
Have you consulted any lawyers on this matter & if you havent send me an email to: raven474@hotmail.com and have a short discussion to see if there are any legal avenues to screw these Liars maxis up. REY
yowchuan
· 1 year ago
Ivory: I guess monstrously huge organizations is highly susceptible to this problem where the Management is too busy minding their own internal affairs and they start forgetting why they are there in the first place...
From the look of it, the Malaysian public has been very adoptive of this new technology, judging from the sign up rate and complaints rate! It's very clear that the telcos are not ready to serve their customers. Not only that, the culture of blood-sucking in these telco companies are still so prevalent (remember the days when one SMS used to cost 15 sen whereby the actual cost would be less than a sen?). They decided to launch a product that is not even worthy to be tested on guinea pigs.
Definitely no chicken and egg story here. The telcos are just downright not prepared, and hence the onslaught of complaints from customers nationwide.
For the time being, I am going to stay away from wireless broadband.
Pin
· 1 year ago
I tried both Celcom and Maxis in Kluang (to be specific, Taman Sri Kluang) - Celcom works really fast, Maxis kept disconnected and very slow than a dial up.
JingKai
· 1 year ago
Just to share my Maxis-Nightmare-Experience..
I was enticed by Maxis's Wireless Broadband last year (2007) when they were having their Wireless Promotion in Sunway University College (There weren't any USB modem during that time, it was the big bulky old modem).. The only sentence that enticed me during that time was the 30 days trial and money back guarantee..
And so, like a naive little boy.. I took the risk and had a go with their wireless service and after 25 days or so, I was thinking.. "Hmm, this service sucks.. Especially when compared to TM's Wired Streamyx (Even though theirs sucks as well)".. Why you might ask? It's because I kept getting disconnection errors and what not.. There weren't any stable connection for more than 30-40 minutes..
Other than that, port forwarding wasn't allowed on their wireless service unlike TM's Wired Streamyx which has port forwarding.. Port forwarding is essential for certain types of people for different uses.. For example, a gamer wishing to have port forwarding for one of his favorite games but are not getting it and thus cannot play his favorite game. As a result, Maxis is losing these types of potential customers..
Well, anyways.. I was thinking of returning that stupid modem and get my money back but found out that it is inconvenient for me to get to a customer service center as the one nearest my home wasn't open till 2008 (It was 2007 then).. Eventually I gave up and I had to pay so much for such unstable wireless device..
Like Yowchuan said.. Don't ever think about signing up for Maxis Wireless Broadband if you want mobility.. Think of something else..! :)
yowchuan
· 1 year ago
I cannot imagine the amount of money Maxis is making out of this. Whoever heads this Broadband Department should at least give a proper explanation to the customers and not just hide behind the walls, and a front line of customer service operators.
Even as I am writing this, there are still poor souls going to Maxis centers subscribing for this sub-standard service... it's like watching lambs walking into the lion's den, only this lion has an unlimited appetite.
eugene
· 1 year ago
All i can say is the tampon works better than this maxis broadband, at least the tamp stops the leaks, but maxis broadband ,, hi ai,,, teruk la.
I hope Guan Eng will make Penang island a fully wifi state soon, please come to my rescue
yowchuan
· 1 year ago
It's ridiculous how corporations can continue to deliver this kind of "disservice" to the public and the authority is not doing anything about it.
Maybe it's to their interest to have a lower broadband penetration rate.
Kevin
· 1 year ago
YC, i never use maxis broadband before, but i'm using Maxis prepaid. Maxis prepaid also suck all times la. Me and my gf both using Maxis. Almost every night i called her, and each time we talk, for 10mins or so, the line cut off automatically. Stupid maxis la....
By the way, are you sure your call was not "censored" by Maxis? :-D
HateMaxisBroadshit
· 1 year ago
Totally agree with u. Maxis Wireless Broadband is a piece of shit.
rina
· 1 year ago
maxis broadband is totally rubbish.daylight robbery. used it, it sucked, returned but have to pay rm200 fine which has an interest rate if we refuse to pay it/ late fine payment.i hope they close down the whole damn maxis company.
yowchuan
· 1 year ago
It's very common to see these Maxis buggers going around promoting their wire-useless broadband services...
I am really tempted to ask these buggers if they've really used the broadband service themselves....
GotScrewedByMaxshit
· 1 year ago
LMAO, after seeing all of you complaints here, i felt better, coz im really frustrated to encounter all these dumb ass connection that maxshit is givin me. paying rm115 to them and yet, they still giv me all these shit. i am a volcano ready to explode at any time, maxshit. u better giv me a good connection or else that i will go to the church every sunday to pray ur whole goddamn company shut down for the sake of consumers, ass maxshit. now u r really pissin me off
Chick-n-Chop
· 1 year ago
well maxis= DUMBASS.. im suffering the same problem...
kelvin
· 1 year ago
ah, after reading all command, it make me feel like wana go call maxis to terminate my broadband immediately. By the way, anyone can share hows the celcom service? is it fast? is it allow port forwarding? thanks
Ryan
· 12 months ago
Hew, almost put my head to the lion's mouth... Thanks for all the good comments. U guys are really cool. i wanted to get the devices last week and enjoy myself all the time with wireless modem... Looks like there's a coverage problem...Haven't expand more coverage then already wanna bullshit with fully coverage HSDPA i will need to do something since i know someone in Maxis but it's up to them if they wanna upgrade their systems...they really nasty...even the customer service that cuts off my line where i call them up and fuck them straight...it was a Indian Bitch who pick up thephone, then less than 10mins they reconnected me back. or esle my client gonna kill me...if i did not make the delivery call.
R&D Ryan
Ken
· 11 months ago
Maxis sucks and I totally agree with you and now they have put this 3gig cap in your monthly usage. After the limit is reached, then the speed is downgraded to even slower than the snail-ly dial-up line. I have signed up over a year now and which at the beginning, it was still considered acceptable but now, I can hardly stand with it.
Unluckily during my sign up time, the terms and condition that they imposed are very different;
a) I can't terminate the contract until the maturity (18 months) or, unless I pay the remaining contract period that remains
b) Shall the 18 months mature and if I don't end the contract, Maxis will extent the said contract for another 18 months. What kind of this terms? Even you could do that on Streamyx, nor that I like them either.
Maxis promote heavily on this Maxis Narrowband, do you know why? Because the unsubscription rate is too high. They are losing customers now and then, but they do nothing to their services and keep on torturing the customers. I'm going to terminate mine when at the 18th months.
MAXIS, U are fired!
Gordeaux
· 11 months ago
I am only using Maxis because Streamyx fixed line is not available in my area ( I could go on for months complaining about Streamyx and their terrible customer service and lies and incompentency.) I experience frequent disconnects with Maxis, due to my area (near Bandar Menjalara - Desa Park City area).
I went on a trip to Langkawi last month and Maxis worked perfect there. Great signal, fast speeds, I was in heaven. Why can they deliver great service to a small island, but not to a large area where most of their customers are???
Also, I am able to download unlimited amounts, sometimes over 1 gig per day. I notice they release their block on P2P at 1:00 am and block it again around 6 am. Speeds are fast after 1:00 am. But I have never been limited to 3 gigs per month, as I easily go over that each week.
I looked into signing up with Celcom several months ago at a retail outlet in Kepong, next to Car Four. I asked the salesman if Celcom would work in my area and he couldn't make any guarantees, then I saw his computer was connected to Izzi. Imagine that, Celcom reps are using the competition to provide internet service. That speaks volumes for me, so I didn't bother signing up with them.
I will gladly welcome the day when corporations in Malaysia decide it is time to serve the customer rather than the customer serve the company and the top execs who promote low quality garbage.
yowchuan
· 11 months ago
As much as I would like to get even with Maxis or HP (I'm not even sure who is the one responsible for my plight now!), but the turn of events and the experience of being 'taiqi' around from Hewlett Packard to Maxis and from Maxis back to Hewlett Packard just goes to show how much rights a consumer has in Malaysia. Look at MCMC, a regulator that somehow doesn't give a hoot about the public's suffering under these 'evil mercenaries'.
yowchuan
· 11 months ago
5th December: The Customer Service consultant from HP (Jasmine) told me to look for a Sandy Low, a Maxis employee who was in charge of the HP-Maxis joint promotion. I went over to the Customer Service Center in KLCC and asked for Sandy, but unfortunately, Sandy does not 'meet customers'.
That's where it almost short circuit me. Here I am, a paying customer, who got into so much trouble trying to get a refund from a non-functional product, and this person who is in charge of the entire 'scam-promotion' told me over the phone that she doesn't meet customers!
And later she had the cheek to say that since this is an exceptional case of a refund, she will need a copy of my credit card transaction to prove that the charges has indeed been made. And now, I have to make another trip to their Customer Service center to show them the transaction records.
I can only conclude that the management in Maxis has no intention at all to solve my problem. They are trying to test my determination on getting my rightful refund.
Their labeling my case for refund as an 'exceptional case' also shows their arrogance on the issue. There are so many evidence available on the net that complaints on the lousy quality of their wireless broadband service.
I do not think that this 'chronicle' is going to end anytime soon. Looking back, it's been 3 months since I terminated the service. It seems that I've only moved a few inches in a 100-meter race.
laknatmerah
· 11 months ago
OH shit, this means I am screwed. I just got this wireless broadband (maxis) 5 hours ago and now I'm realize that I'm actually fucked up...
Oh shit. There goes my scholarship money and my so called "RM100" deposit... :'(
Pin
· 11 months ago
And now Maxis bundled the broadband with Dell Mini 9 after the dramatic Indiana Jone campaign...
Robin Lee
· 10 months ago
Wow, hot discussion here! I've tried Celcom 3G broadband at Kluang PC Fair. The service seems to be promising. The promoter was showing the RM68 connection which is rated at 384kbps but it goes up to 1.5mbps most of the time. Sounds cool?
However, I noticed that when I ping US, Taiwan and China servers (well.. WoW servers XD), all I got is "request timed out". It takes longer to access my blog as well.
Jasraj Sandhu
· 10 months ago
I have a Celcom 3G modem at work provided by my company for use at client side. Unfortunately the service is pretty much like that of Maxis. Terrible speeds that more akin to narrowband than broadband. Frequent disconnections and poor download speed for small sized files.
IMHO Malaysian broadband users are pretty much screwed either way with Maxis or Celcom. As much as we complain of TM's Streamyx, and it still has much to improve on, it's still the most stable internet provider in the country. Sad but true.
yowchuan
· 10 months ago
Yes, I agree with you, Jasraj. My complaints to Maxis about connectivity issues has never been resolved at all (100% useless). Complaints to TM's StreamyX, although the complaining process is a pain-in-the-neck, usually shows significant improvement after a week or so.
I'm definitely not signing up with any broadband services in the next 2-3 years. All these advertisements about broadband coverage by these irresponsible telecommunication companies are simply misleading.
laknat merah
· 10 months ago
OH nvm, looks like my fears were unwarranted after all. Maxis broadband is pretty stable and I can download 20++ GBs worth of torrents per week :P
count-duku
· 9 months ago
Guys, Maxis has some issues in highly populated/high usage areas during peak hours, do air your concerns here:
Thanks for all the compaint/advice. Today 1 go to maxis for register with their maxis broadband but their modem out of stock After i read all the msg here decided to reg with celcom broadband.
anne
· 3 months ago
OMG celcom broadband… they suck big time… speed so slow… sometime no connection. tried P1 oso same… maxis broadband is so so only but much much better than celcom n p1. CELCOM SUCKS
rydeg
· 1 month ago
Have to understand the fundemental of a ISP provider point as well. Connection is good depanding on the area its covered.How many transmiting attena and also how well is the place , isit high rise or low land.If you are located near to a good coverage area of course any service provider connection will be good.P1,Celcom,Maxis.Before signing up , please read trough the T&C each line of it....and im prerty sure you will find a clause of Fair Usage Policy. That can clearly tell you why the speed drops out of sudden.:)
robbiebroadband
· 1 month ago
well Digi broadband is giving away FREE broadband and a chance to win a Macbook air/pro ler.. the contest called pimpmybroadband.com.my .. simple mechanics to this i think.. just post why you want a digi broadband and they will pimp your broadband experience... try it out ler
Somanee
· 3 weeks ago
HI there, I am currently using Maxis broadband. Damn BAD and slow. Love P1max but Sentul is still not under coverage. Wanted to switch to CelCom. BUt not willing to pay the RM200 handling fees. DAMN!!
VvvvV
· 2 weeks ago
Very regret to use Maxis wireless broadband, please dun try !
All Comments
From my experience, when calling up these companies, I always have to remind myself that it's another human over the line. They are usually not responsible for the mess that I am in right now. Most, if not all the time, it's their top management who are sitting comfortably in their walled cubicle, probably never had to interact with a real frustrated customer, who decided to market a broken product to me. Yes, I can always vent my anger and frustration at these customer service attendants, but it's not going to help me solve the problem.
I have been to the Maxis customer service center in KLCC. It seems after I've paid the RM200 handling fee for terminating the broadband service, Maxis is no longer obligated to refund me any compensations. Now, it was Hewlett Packard who told me I could get my refund from Maxis, which is why I went all the way down to their customer service center KLCC in the first place. No, I didn't screw anyone or shouted any profanities, because the Maxis staff who served me was professional, and she has answered all the questions I had on the termination and the refund policy.
Now, I am back to the phone line again, speaking to the HP customer service, telling them about the latest predicament. I told them repeatedly I am willing to pay for the HP laptop that came with the promotion, but because they've charged the full sum of the 2-year contract (RM178 x 24 = RM4,272) to my credit card, I demand that they reimbursed me the sum after minusing the actual cost of the HP laptop (the laptop definitely did not cost RM4,272). The customer service staff told me she will bring the matter up to the management. I am still waiting, before I send them an official letter to ask for compensation.
All this mess happened because someone from Maxis decided to market a bad product. Who is responsible for the development and marketing of this bad product, I would probably never find out in this lifetime. I do not blame the customer service attendants for not being able to solve this problem in the shortest time possible. It doesn't matter. All I know is that I will never put my money on Maxis again. Once bitten, twice shy.
Although oddly she says it gets better when it rains!
And the customer service should just be abolished so that Anand can save those $!
They make him sound stupid and ignorant!
Another galpal of mine works in Maxis itself&they have been practicing DANCING for their internal activities. That gave me a faint idea of What effort has been invested in getting customers happy!
She admits that the network has too many subscribers to cater for, loads of complaints and they are upgrading their towers.
My other peeved galpal isn't so convinced esp she can be in KLCC next to Maxis Towerand still have ZERO service.
I then remand myself of formerly thinking of switching from blue to red! Anyone tried Umobile or Wimax? I am still waiting for Wimax area to expand. Meanwhile,I'd have to 'surf' on my Celcom as it really comes in spurts but alot better.
Now i'm using Izzi which offer a way better quality service. I get connected in a whiz, and 95% of the time, i can get connection speed of at least 0.5Mbps of the advertised 1Mbps. No more staring stupidly into the screen and regretting why u signed up with Maxis in the first place. Somebody please bring our complaints up to Mr Ananda K!!!
Anyway, I came across the web recently about how we can lodge complaints with Suruhanjaya Komunikasi & Multimedia or SKMM because the service providers are bound by law to provide at least 70% of the advertised connection speed.
However, I had already given up on Maxis and feel it's not worth my trouble to file an official complaint. I don't think Maxis is interested to provide a quality service, all they think of is getting hold of your money!
I've got the following info from www.cfm.org.my:
I just shot an email to aduan@cfm.org.my and hope to hear from them soon.
Truly, if MCMC has been truly efficient, we wouldn't be here today.
email to: raven474@hotmail.com and have a short discussion to see if there
are any legal avenues to screw these Liars maxis up.
REY
From the look of it, the Malaysian public has been very adoptive of this new technology, judging from the sign up rate and complaints rate! It's very clear that the telcos are not ready to serve their customers. Not only that, the culture of blood-sucking in these telco companies are still so prevalent (remember the days when one SMS used to cost 15 sen whereby the actual cost would be less than a sen?). They decided to launch a product that is not even worthy to be tested on guinea pigs.
Definitely no chicken and egg story here. The telcos are just downright not prepared, and hence the onslaught of complaints from customers nationwide.
For the time being, I am going to stay away from wireless broadband.
I was enticed by Maxis's Wireless Broadband last year (2007) when they were having their Wireless Promotion in Sunway University College (There weren't any USB modem during that time, it was the big bulky old modem).. The only sentence that enticed me during that time was the 30 days trial and money back guarantee..
And so, like a naive little boy.. I took the risk and had a go with their wireless service and after 25 days or so, I was thinking.. "Hmm, this service sucks.. Especially when compared to TM's Wired Streamyx (Even though theirs sucks as well)".. Why you might ask? It's because I kept getting disconnection errors and what not.. There weren't any stable connection for more than 30-40 minutes..
Other than that, port forwarding wasn't allowed on their wireless service unlike TM's Wired Streamyx which has port forwarding.. Port forwarding is essential for certain types of people for different uses.. For example, a gamer wishing to have port forwarding for one of his favorite games but are not getting it and thus cannot play his favorite game. As a result, Maxis is losing these types of potential customers..
Well, anyways.. I was thinking of returning that stupid modem and get my money back but found out that it is inconvenient for me to get to a customer service center as the one nearest my home wasn't open till 2008 (It was 2007 then).. Eventually I gave up and I had to pay so much for such unstable wireless device..
Like Yowchuan said.. Don't ever think about signing up for Maxis Wireless Broadband if you want mobility.. Think of something else..! :)
Even as I am writing this, there are still poor souls going to Maxis centers subscribing for this sub-standard service... it's like watching lambs walking into the lion's den, only this lion has an unlimited appetite.
I hope Guan Eng will make Penang island a fully wifi state soon, please come to my rescue
Maybe it's to their interest to have a lower broadband penetration rate.
Mobile number portability is on its way. It's been a long wait...
By the way, are you sure your call was not "censored" by Maxis? :-D
used it, it sucked, returned but have to pay rm200 fine which has an interest rate if we refuse to pay it/
late fine payment.i hope they close down the whole damn maxis company.
I am really tempted to ask these buggers if they've really used the broadband service themselves....
Thanks for all the good comments. U guys are really cool.
i wanted to get the devices last week and enjoy myself all the time with wireless modem...
Looks like there's a coverage problem...Haven't expand more coverage then already wanna bullshit with fully coverage HSDPA i will need to do something since i know someone in Maxis but it's up to them if they wanna upgrade their systems...they really nasty...even the customer service that cuts off my line where i call them up and fuck them straight...it was a Indian Bitch who pick up thephone, then less than 10mins they reconnected me back. or esle my client gonna kill me...if i did not make the delivery call.
R&D
Ryan
Unluckily during my sign up time, the terms and condition that they imposed are very different;
a) I can't terminate the contract until the maturity (18 months) or, unless I pay the remaining contract period that remains
b) Shall the 18 months mature and if I don't end the contract, Maxis will extent the said contract for another 18 months. What kind of this terms? Even you could do that on Streamyx, nor that I like them either.
Maxis promote heavily on this Maxis Narrowband, do you know why? Because the unsubscription rate is too high. They are losing customers now and then, but they do nothing to their services and keep on torturing the customers. I'm going to terminate mine when at the 18th months.
MAXIS, U are fired!
I went on a trip to Langkawi last month and Maxis worked perfect there. Great signal, fast speeds, I was in heaven. Why can they deliver great service to a small island, but not to a large area where most of their customers are???
Also, I am able to download unlimited amounts, sometimes over 1 gig per day. I notice they release their block on P2P at 1:00 am and block it again around 6 am. Speeds are fast after 1:00 am. But I have never been limited to 3 gigs per month, as I easily go over that each week.
I looked into signing up with Celcom several months ago at a retail outlet in Kepong, next to Car Four. I asked the salesman if Celcom would work in my area and he couldn't make any guarantees, then I saw his computer was connected to Izzi. Imagine that, Celcom reps are using the competition to provide internet service. That speaks volumes for me, so I didn't bother signing up with them.
I will gladly welcome the day when corporations in Malaysia decide it is time to serve the customer rather than the customer serve the company and the top execs who promote low quality garbage.
That's where it almost short circuit me. Here I am, a paying customer, who got into so much trouble trying to get a refund from a non-functional product, and this person who is in charge of the entire 'scam-promotion' told me over the phone that she doesn't meet customers!
And later she had the cheek to say that since this is an exceptional case of a refund, she will need a copy of my credit card transaction to prove that the charges has indeed been made. And now, I have to make another trip to their Customer Service center to show them the transaction records.
I can only conclude that the management in Maxis has no intention at all to solve my problem. They are trying to test my determination on getting my rightful refund.
Their labeling my case for refund as an 'exceptional case' also shows their arrogance on the issue. There are so many evidence available on the net that complaints on the lousy quality of their wireless broadband service.
I do not think that this 'chronicle' is going to end anytime soon. Looking back, it's been 3 months since I terminated the service. It seems that I've only moved a few inches in a 100-meter race.
Oh shit. There goes my scholarship money and my so called "RM100" deposit... :'(
However, I noticed that when I ping US, Taiwan and China servers (well.. WoW servers XD), all I got is "request timed out". It takes longer to access my blog as well.
IMHO Malaysian broadband users are pretty much screwed either way with Maxis or Celcom. As much as we complain of TM's Streamyx, and it still has much to improve on, it's still the most stable internet provider in the country. Sad but true.
I'm definitely not signing up with any broadband services in the next 2-3 years. All these advertisements about broadband coverage by these irresponsible telecommunication companies are simply misleading.
http://www.maxis.com.my/personal/general/person...
Cheers!