Meshio.com - a Malaysia personal finance blog - Latest Comments in Maxis Wireless Broadband Sucks!

Re: Maxis Wireless Broadband Sucks!

zai77 — Fri, 06 Mar 2009 04:44:39 -0000

Thanks for all the compaint/advice. Today 1 go to maxis for register with their maxis broadband but their modem out of stock After i read all the msg here decided to reg with celcom broadband.

Re: Maxis Wireless Broadband Sucks!

count-duku — Mon, 19 Jan 2009 04:33:18 -0000

Guys, Maxis has some issues in highly populated/high usage areas during peak hours, do air your concerns here:

http://www.maxis.com.my/personal/general/person...

Cheers!

Re: Maxis Wireless Broadband Sucks!

yowchuan — Wed, 31 Dec 2008 08:34:19 -0000

Yes, I agree with you, Jasraj. My complaints to Maxis about connectivity issues has never been resolved at all (100% useless). Complaints to TM's StreamyX, although the complaining process is a pain-in-the-neck, usually shows significant improvement after a week or so.

I'm definitely not signing up with any broadband services in the next 2-3 years. All these advertisements about broadband coverage by these irresponsible telecommunication companies are simply misleading.

Re: Maxis Wireless Broadband Sucks!

jasraj_s — Wed, 31 Dec 2008 04:55:56 -0000

I have a Celcom 3G modem at work provided by my company for use at client side. Unfortunately the service is pretty much like that of Maxis. Terrible speeds that more akin to narrowband than broadband. Frequent disconnections and poor download speed for small sized files.

IMHO Malaysian broadband users are pretty much screwed either way with Maxis or Celcom. As much as we complain of TM's Streamyx, and it still has much to improve on, it's still the most stable internet provider in the country. Sad but true.

Re: Maxis Wireless Broadband Sucks!

laknat merah — Thu, 25 Dec 2008 05:27:41 -0000

OH nvm, looks like my fears were unwarranted after all. Maxis broadband is pretty stable and I can download 20++ GBs worth of torrents per week :P

Re: Maxis Wireless Broadband Sucks!

astrobin — Sat, 20 Dec 2008 01:56:05 -0000

Wow, hot discussion here! I've tried Celcom 3G broadband at Kluang PC Fair. The service seems to be promising. The promoter was showing the RM68 connection which is rated at 384kbps but it goes up to 1.5mbps most of the time. Sounds cool?

However, I noticed that when I ping US, Taiwan and China servers (well.. WoW servers XD), all I got is "request timed out". It takes longer to access my blog as well.

Re: Maxis Wireless Broadband Sucks!

Pin — Wed, 10 Dec 2008 00:45:36 -0000

And now Maxis bundled the broadband with Dell Mini 9 after the dramatic Indiana Jone campaign...

Re: Maxis Wireless Broadband Sucks!

laknatmerah — Mon, 08 Dec 2008 14:42:24 -0000

OH shit, this means I am screwed. I just got this wireless broadband (maxis) 5 hours ago and now I'm realize that I'm actually fucked up...

Oh shit. There goes my scholarship money and my so called "RM100" deposit... :'(

Re: Maxis Wireless Broadband Sucks!

yowchuan — Fri, 05 Dec 2008 18:35:56 -0000

5th December: The Customer Service consultant from HP (Jasmine) told me to look for a Sandy Low, a Maxis employee who was in charge of the HP-Maxis joint promotion. I went over to the Customer Service Center in KLCC and asked for Sandy, but unfortunately, Sandy does not 'meet customers'.

That's where it almost short circuit me. Here I am, a paying customer, who got into so much trouble trying to get a refund from a non-functional product, and this person who is in charge of the entire 'scam-promotion' told me over the phone that she doesn't meet customers!

And later she had the cheek to say that since this is an exceptional case of a refund, she will need a copy of my credit card transaction to prove that the charges has indeed been made. And now, I have to make another trip to their Customer Service center to show them the transaction records.

I can only conclude that the management in Maxis has no intention at all to solve my problem. They are trying to test my determination on getting my rightful refund.

Their labeling my case for refund as an 'exceptional case' also shows their arrogance on the issue. There are so many evidence available on the net that complaints on the lousy quality of their wireless broadband service.

I do not think that this 'chronicle' is going to end anytime soon. Looking back, it's been 3 months since I terminated the service. It seems that I've only moved a few inches in a 100-meter race.

Re: Maxis Wireless Broadband Sucks!

yowchuan — Tue, 02 Dec 2008 16:17:06 -0000

As much as I would like to get even with Maxis or HP (I'm not even sure who is the one responsible for my plight now!), but the turn of events and the experience of being 'taiqi' around from Hewlett Packard to Maxis and from Maxis back to Hewlett Packard just goes to show how much rights a consumer has in Malaysia. Look at MCMC, a regulator that somehow doesn't give a hoot about the public's suffering under these 'evil mercenaries'.

Re: Maxis Wireless Broadband Sucks!

Gordeaux — Mon, 01 Dec 2008 01:02:07 -0000

I am only using Maxis because Streamyx fixed line is not available in my area ( I could go on for months complaining about Streamyx and their terrible customer service and lies and incompentency.) I experience frequent disconnects with Maxis, due to my area (near Bandar Menjalara - Desa Park City area).

I went on a trip to Langkawi last month and Maxis worked perfect there. Great signal, fast speeds, I was in heaven. Why can they deliver great service to a small island, but not to a large area where most of their customers are???

Also, I am able to download unlimited amounts, sometimes over 1 gig per day. I notice they release their block on P2P at 1:00 am and block it again around 6 am. Speeds are fast after 1:00 am. But I have never been limited to 3 gigs per month, as I easily go over that each week.

I looked into signing up with Celcom several months ago at a retail outlet in Kepong, next to Car Four. I asked the salesman if Celcom would work in my area and he couldn't make any guarantees, then I saw his computer was connected to Izzi. Imagine that, Celcom reps are using the competition to provide internet service. That speaks volumes for me, so I didn't bother signing up with them.

I will gladly welcome the day when corporations in Malaysia decide it is time to serve the customer rather than the customer serve the company and the top execs who promote low quality garbage.

Re: Maxis Wireless Broadband Sucks!

Ken — Fri, 21 Nov 2008 06:34:37 -0000

Maxis sucks and I totally agree with you and now they have put this 3gig cap in your monthly usage. After the limit is reached, then the speed is downgraded to even slower than the snail-ly dial-up line. I have signed up over a year now and which at the beginning, it was still considered acceptable but now, I can hardly stand with it.

Unluckily during my sign up time, the terms and condition that they imposed are very different;

a) I can't terminate the contract until the maturity (18 months) or, unless I pay the remaining contract period that remains

b) Shall the 18 months mature and if I don't end the contract, Maxis will extent the said contract for another 18 months. What kind of this terms? Even you could do that on Streamyx, nor that I like them either.

Maxis promote heavily on this Maxis Narrowband, do you know why? Because the unsubscription rate is too high. They are losing customers now and then, but they do nothing to their services and keep on torturing the customers. I'm going to terminate mine when at the 18th months.

MAXIS, U are fired!

Re: Maxis Wireless Broadband Sucks!

yowchuan — Wed, 12 Nov 2008 14:24:34 -0000

Ryan, it's unfortunate that you'd a rather rude encounter over the phone.

From my experience, when calling up these companies, I always have to remind myself that it's another human over the line. They are usually not responsible for the mess that I am in right now. Most, if not all the time, it's their top management who are sitting comfortably in their walled cubicle, probably never had to interact with a real frustrated customer, who decided to market a broken product to me. Yes, I can always vent my anger and frustration at these customer service attendants, but it's not going to help me solve the problem.

I have been to the Maxis customer service center in KLCC. It seems after I've paid the RM200 handling fee for terminating the broadband service, Maxis is no longer obligated to refund me any compensations. Now, it was Hewlett Packard who told me I could get my refund from Maxis, which is why I went all the way down to their customer service center KLCC in the first place. No, I didn't screw anyone or shouted any profanities, because the Maxis staff who served me was professional, and she has answered all the questions I had on the termination and the refund policy.

Now, I am back to the phone line again, speaking to the HP customer service, telling them about the latest predicament. I told them repeatedly I am willing to pay for the HP laptop that came with the promotion, but because they've charged the full sum of the 2-year contract (RM178 x 24 = RM4,272) to my credit card, I demand that they reimbursed me the sum after minusing the actual cost of the HP laptop (the laptop definitely did not cost RM4,272). The customer service staff told me she will bring the matter up to the management. I am still waiting, before I send them an official letter to ask for compensation.

All this mess happened because someone from Maxis decided to market a bad product. Who is responsible for the development and marketing of this bad product, I would probably never find out in this lifetime. I do not blame the customer service attendants for not being able to solve this problem in the shortest time possible. It doesn't matter. All I know is that I will never put my money on Maxis again. Once bitten, twice shy.

Re: Maxis Wireless Broadband Sucks!

Ryan — Mon, 10 Nov 2008 01:22:44 -0000

Hew, almost put my head to the lion's mouth...
Thanks for all the good comments. U guys are really cool.
i wanted to get the devices last week and enjoy myself all the time with wireless modem...
Looks like there's a coverage problem...Haven't expand more coverage then already wanna bullshit with fully coverage HSDPA i will need to do something since i know someone in Maxis but it's up to them if they wanna upgrade their systems...they really nasty...even the customer service that cuts off my line where i call them up and fuck them straight...it was a Indian Bitch who pick up thephone, then less than 10mins they reconnected me back. or esle my client gonna kill me...if i did not make the delivery call.

R&D
Ryan

Re: Maxis Wireless Broadband Sucks!

kelvin — Tue, 28 Oct 2008 07:38:36 -0000

ah, after reading all command, it make me feel like wana go call maxis to terminate my broadband immediately. By the way, anyone can share hows the celcom service? is it fast? is it allow port forwarding? thanks

Re: Maxis Wireless Broadband Sucks!

Chick-n-Chop — Mon, 13 Oct 2008 01:20:51 -0000

well maxis= DUMBASS.. im suffering the same problem...

Re: Maxis Wireless Broadband Sucks!

GotScrewedByMaxshit — Sun, 12 Oct 2008 13:26:30 -0000

LMAO, after seeing all of you complaints here, i felt better, coz im really frustrated to encounter all these dumb ass connection that maxshit is givin me. paying rm115 to them and yet, they still giv me all these shit. i am a volcano ready to explode at any time, maxshit. u better giv me a good connection or else that i will go to the church every sunday to pray ur whole goddamn company shut down for the sake of consumers, ass maxshit. now u r really pissin me off

Re: Maxis Wireless Broadband Sucks!

yowchuan — Fri, 26 Sep 2008 02:37:00 -0000

It's very common to see these Maxis buggers going around promoting their wire-useless broadband services...

I am really tempted to ask these buggers if they've really used the broadband service themselves....

Re: Maxis Wireless Broadband Sucks!

rina — Fri, 26 Sep 2008 02:32:50 -0000

maxis broadband is totally rubbish.daylight robbery.
used it, it sucked, returned but have to pay rm200 fine which has an interest rate if we refuse to pay it/
late fine payment.i hope they close down the whole damn maxis company.

Re: Maxis Wireless Broadband Sucks!

HateMaxisBroadshit — Sun, 21 Sep 2008 08:13:37 -0000

Totally agree with u. Maxis Wireless Broadband is a piece of shit.

Re: Maxis Wireless Broadband Sucks!

yowchuan — Fri, 19 Sep 2008 04:31:03 -0000

Kevin:
Mobile number portability is on its way. It's been a long wait...

By the way, are you sure your call was not "censored" by Maxis? :-D

Re: Maxis Wireless Broadband Sucks!

Kevin — Thu, 18 Sep 2008 00:33:40 -0000

YC, i never use maxis broadband before, but i'm using Maxis prepaid. Maxis prepaid also suck all times la. Me and my gf both using Maxis. Almost every night i called her, and each time we talk, for 10mins or so, the line cut off automatically. Stupid maxis la....

Re: Maxis Wireless Broadband Sucks!

yowchuan — Fri, 12 Sep 2008 17:22:04 -0000

It's ridiculous how corporations can continue to deliver this kind of "disservice" to the public and the authority is not doing anything about it.

Maybe it's to their interest to have a lower broadband penetration rate.

Re: Maxis Wireless Broadband Sucks!

eugene — Thu, 11 Sep 2008 20:07:48 -0000

All i can say is the tampon works better than this maxis broadband, at least the tamp stops the leaks, but maxis broadband ,, hi ai,,, teruk la.

I hope Guan Eng will make Penang island a fully wifi state soon, please come to my rescue

Re: Maxis Wireless Broadband Sucks!

yowchuan — Thu, 11 Sep 2008 02:55:28 -0000

I cannot imagine the amount of money Maxis is making out of this. Whoever heads this Broadband Department should at least give a proper explanation to the customers and not just hide behind the walls, and a front line of customer service operators.

Even as I am writing this, there are still poor souls going to Maxis centers subscribing for this sub-standard service... it's like watching lambs walking into the lion's den, only this lion has an unlimited appetite.