Meshio.com - Latest Comments in Maxis Wireless Broadband Sucks!

Re: Maxis Wireless Broadband Sucks!

Maxcavaliera82 — Fri, 06 Jul 2012 07:20:04 -0000

sad, just try maxis home wireless for rm 59 for 4 gig quota...

but

1g only u can use actually....

because the term is start from 0800 am - 02am u only can use 1g n 3 gig more u can use only start from 2 am- 8 am? is it suck rite? we sleep before 2 am, and working at 8 o clock rite.. so maxis is asshole!!

Re: Maxis Wireless Broadband Sucks!

yowchuan — Sat, 23 Jul 2011 17:09:17 -0000

Most competitive organizations out there works really hard to win customers and works even harder to keep them. This is ONLY true if these organizations operates in a true FREE MARKET. Unfortunately in Malaysia, monopolistic and oligopolistic is the order of the day. The fact that they can just piss off customers and get away with it is a very good indication that they don't really care about consumer rights. And the regulations set by MCMC on these mobile telcos are simply lacking.

I posted my lousy experience with Maxis in 2008 (almost 3 years ago), and yet, your experience with them shows that they are still incapable of learning how to treat their customers better.

In your case, I think you can check around if there's any application that can help you cap your bandwidth usage. The app should be warn you about your usage once it reaches a certain level and stop it altogether once you reach your usage limit. Only a blood-sucking corporation would impose a rule (if it's true) where you have to pay for excessive usage.

Re: Maxis Wireless Broadband Sucks!

Muthu — Fri, 22 Jul 2011 21:02:21 -0000

MAXIS really SUCKS! They are the BIG SHARKS!

I subsribed the Maxis 1GB iPhone plan (RM100/month). Within 15 days, my phone bill charge is RM800+. I was shocked and went to check with Maxis center. First, they charged me for another RM5 again to print out my itemised bandwidth usage. Then, they showed me the terms in which they shall charge any additional bandwidth usage beyound my subscribed plan. You know what, that term is so small and I'm sure a lot of people are not aware about this. When I talked to my friends, apparently many of them are also kena cons and trapped into this. The problem is that we cannot terminate the contract and move to other ISP due to the plan.

Just recently, my iPhone has some problem. And I went to Maxis service center at KLCC to claim for the maintenance. I have been waiting for 1.5 hour to be able to talk to their customer service officer. Then, the officer said my iPhone cannot be warranty due to some reasons (he told me my phone kena air, but I'm so sure my iPhone was not). He referred my case to his supervisor. You know, I got wait for another 1.5 hour for his supervisor. I bang into his supervisor's room and apparantely found out that he was talking with some so called "VIP" customer. Whay made me so frustrated was that, he didn't even apologized to me and told me that Apple will never want to repair my phone. I said to him you may try to talk to Apple. After a big quarelling in front of so many customers (in fact many of the customers side on me as the reason given was so unreasonable). They then just accept my complain. But they said one thing: Maxis is just a reseller for Apple and they are not in the position to provide any value-add services for Apple. After 3 weeks waiting, they finally replaced me with a new iPhone from Apple. Can you what happenned here.

My husband has shifted from Maxis to Celcom. According to him, the bandwidth speed are quite similar. But the coverage is wider. Most importantly, when his internet bandwidth used up more than the monthly allocated bandwidth, Celcom will not charge additional fee. It will only turn the 3G becomes Edged coverage, and speed becomes slower. The usage has the option to top up if you need to. Furthermore, the Celcom's customer service is so humble and nice. They are trying to help though in certain cases, they cannot be sure if they can help. This is the differnt.

I'm totally dissapointed with Maxis which I have been using for the past 15 years. For those who is considering iPhone and broadband, pls reconsider this important point. I cannot do anything else but have to be very careful in using my bandwidth. That really sucks!

Re: Maxis Wireless Broadband Sucks!

maxlee — Fri, 18 Dec 2009 22:06:57 -0000

it is no use to complain and complain and complain. i know the way to make maxis broadband to give us better service. my email:maxonizukalee@hotmail...
my h/p number:016-5402971

Re: Maxis Wireless Broadband Sucks!

myname — Thu, 10 Dec 2009 15:06:04 -0000

yes...suck on maxis internet prepaid when they just said..there is no package included to repay your lost on 11 Dec 2009 from 12.30am until 4.00am..how many customer lost? how many money loose? no one would inform....suck maxis!

Re: Maxis Wireless Broadband Sucks!

williamwong — Fri, 04 Dec 2009 05:00:25 -0000

hi guys can i know broadband 3.6 mbps the cost how much in malaysia.Any interested dealers wanted cheaper broadband please email for me.tnx..(wil_w81@yahoo.com)

Re: Maxis Wireless Broadband Sucks!

VvvvV — Mon, 19 Oct 2009 22:55:17 -0000

Very regret to use Maxis wireless broadband, please dun try !

Re: Maxis Wireless Broadband Sucks!

Somanee — Sun, 11 Oct 2009 11:19:11 -0000

HI there, I am currently using Maxis broadband. Damn BAD and slow. Love P1max but Sentul is still not under coverage. Wanted to switch to CelCom. BUt not willing to pay the RM200 handling fees. DAMN!!

Re: Maxis Wireless Broadband Sucks!

REy — Sat, 03 Oct 2009 06:56:03 -0000

Have you consulted any lawyers on this matter & if you havent send me an
email to: raven474@hotmail.com and have a short discussion to see if there
are any legal avenues to screw these Liars maxis up.
REY

Re: Maxis Wireless Broadband Sucks!

robbiebroadband — Wed, 16 Sep 2009 22:51:25 -0000

well Digi broadband is giving away FREE broadband and a chance to win a Macbook air/pro ler.. the contest called pimpmybroadband.com.my .. simple mechanics to this i think.. just post why you want a digi broadband and they will pimp your broadband experience... try it out ler

Re: Maxis Wireless Broadband Sucks!

rydeg — Fri, 11 Sep 2009 00:14:43 -0000

Have to understand the fundemental of a ISP provider point as well. Connection is good depanding on the area its covered.How many transmiting attena and also how well is the place , isit high rise or low land.If you are located near to a good coverage area of course any service provider connection will be good.P1,Celcom,Maxis.Before signing up , please read trough the T&C each line of it....and im prerty sure you will find a clause of Fair Usage Policy. That can clearly tell you why the speed drops out of sudden.:)

Re: Maxis Wireless Broadband Sucks!

anne — Thu, 16 Jul 2009 11:06:02 -0000

OMG celcom broadband… they suck big time… speed so slow… sometime no connection. tried P1 oso same… maxis broadband is so so only but much much better than celcom n p1. CELCOM SUCKS

Re: Maxis Wireless Broadband Sucks!

zai77 — Fri, 06 Mar 2009 04:44:39 -0000

Thanks for all the compaint/advice. Today 1 go to maxis for register with their maxis broadband but their modem out of stock After i read all the msg here decided to reg with celcom broadband.

Re: Maxis Wireless Broadband Sucks!

count-duku — Mon, 19 Jan 2009 04:33:18 -0000

Guys, Maxis has some issues in highly populated/high usage areas during peak hours, do air your concerns here:

http://www.maxis.com.my/per...

Cheers!

Re: Maxis Wireless Broadband Sucks!

yowchuan — Wed, 31 Dec 2008 08:34:19 -0000

Yes, I agree with you, Jasraj. My complaints to Maxis about connectivity issues has never been resolved at all (100% useless). Complaints to TM's StreamyX, although the complaining process is a pain-in-the-neck, usually shows significant improvement after a week or so.

I'm definitely not signing up with any broadband services in the next 2-3 years. All these advertisements about broadband coverage by these irresponsible telecommunication companies are simply misleading.

Re: Maxis Wireless Broadband Sucks!

Jasraj Sandhu — Wed, 31 Dec 2008 04:55:56 -0000

I have a Celcom 3G modem at work provided by my company for use at client side. Unfortunately the service is pretty much like that of Maxis. Terrible speeds that more akin to narrowband than broadband. Frequent disconnections and poor download speed for small sized files.

IMHO Malaysian broadband users are pretty much screwed either way with Maxis or Celcom. As much as we complain of TM's Streamyx, and it still has much to improve on, it's still the most stable internet provider in the country. Sad but true.

Re: Maxis Wireless Broadband Sucks!

laknat merah — Thu, 25 Dec 2008 05:27:41 -0000

OH nvm, looks like my fears were unwarranted after all. Maxis broadband is pretty stable and I can download 20++ GBs worth of torrents per week :P

Re: Maxis Wireless Broadband Sucks!

Robin Lee — Sat, 20 Dec 2008 01:56:05 -0000

Wow, hot discussion here! I've tried Celcom 3G broadband at Kluang PC Fair. The service seems to be promising. The promoter was showing the RM68 connection which is rated at 384kbps but it goes up to 1.5mbps most of the time. Sounds cool?

However, I noticed that when I ping US, Taiwan and China servers (well.. WoW servers XD), all I got is "request timed out". It takes longer to access my blog as well.

Re: Maxis Wireless Broadband Sucks!

Pin — Wed, 10 Dec 2008 00:45:36 -0000

And now Maxis bundled the broadband with Dell Mini 9 after the dramatic Indiana Jone campaign...

Re: Maxis Wireless Broadband Sucks!

laknatmerah — Mon, 08 Dec 2008 14:42:24 -0000

OH shit, this means I am screwed. I just got this wireless broadband (maxis) 5 hours ago and now I'm realize that I'm actually fucked up...

Oh shit. There goes my scholarship money and my so called "RM100" deposit... :'(

Re: Maxis Wireless Broadband Sucks!

yowchuan — Fri, 05 Dec 2008 18:35:56 -0000

5th December: The Customer Service consultant from HP (Jasmine) told me to look for a Sandy Low, a Maxis employee who was in charge of the HP-Maxis joint promotion. I went over to the Customer Service Center in KLCC and asked for Sandy, but unfortunately, Sandy does not 'meet customers'.

That's where it almost short circuit me. Here I am, a paying customer, who got into so much trouble trying to get a refund from a non-functional product, and this person who is in charge of the entire 'scam-promotion' told me over the phone that she doesn't meet customers!

And later she had the cheek to say that since this is an exceptional case of a refund, she will need a copy of my credit card transaction to prove that the charges has indeed been made. And now, I have to make another trip to their Customer Service center to show them the transaction records.

I can only conclude that the management in Maxis has no intention at all to solve my problem. They are trying to test my determination on getting my rightful refund.

Their labeling my case for refund as an 'exceptional case' also shows their arrogance on the issue. There are so many evidence available on the net that complaints on the lousy quality of their wireless broadband service.

I do not think that this 'chronicle' is going to end anytime soon. Looking back, it's been 3 months since I terminated the service. It seems that I've only moved a few inches in a 100-meter race.

Re: Maxis Wireless Broadband Sucks!

yowchuan — Tue, 02 Dec 2008 16:17:06 -0000

As much as I would like to get even with Maxis or HP (I'm not even sure who is the one responsible for my plight now!), but the turn of events and the experience of being 'taiqi' around from Hewlett Packard to Maxis and from Maxis back to Hewlett Packard just goes to show how much rights a consumer has in Malaysia. Look at MCMC, a regulator that somehow doesn't give a hoot about the public's suffering under these 'evil mercenaries'.

Re: Maxis Wireless Broadband Sucks!

Gordeaux — Mon, 01 Dec 2008 01:02:07 -0000

I am only using Maxis because Streamyx fixed line is not available in my area ( I could go on for months complaining about Streamyx and their terrible customer service and lies and incompentency.) I experience frequent disconnects with Maxis, due to my area (near Bandar Menjalara - Desa Park City area).

I went on a trip to Langkawi last month and Maxis worked perfect there. Great signal, fast speeds, I was in heaven. Why can they deliver great service to a small island, but not to a large area where most of their customers are???

Also, I am able to download unlimited amounts, sometimes over 1 gig per day. I notice they release their block on P2P at 1:00 am and block it again around 6 am. Speeds are fast after 1:00 am. But I have never been limited to 3 gigs per month, as I easily go over that each week.

I looked into signing up with Celcom several months ago at a retail outlet in Kepong, next to Car Four. I asked the salesman if Celcom would work in my area and he couldn't make any guarantees, then I saw his computer was connected to Izzi. Imagine that, Celcom reps are using the competition to provide internet service. That speaks volumes for me, so I didn't bother signing up with them.

I will gladly welcome the day when corporations in Malaysia decide it is time to serve the customer rather than the customer serve the company and the top execs who promote low quality garbage.

Re: Maxis Wireless Broadband Sucks!

Ken — Fri, 21 Nov 2008 06:34:37 -0000

Maxis sucks and I totally agree with you and now they have put this 3gig cap in your monthly usage. After the limit is reached, then the speed is downgraded to even slower than the snail-ly dial-up line. I have signed up over a year now and which at the beginning, it was still considered acceptable but now, I can hardly stand with it.

Unluckily during my sign up time, the terms and condition that they imposed are very different;

a) I can't terminate the contract until the maturity (18 months) or, unless I pay the remaining contract period that remains

b) Shall the 18 months mature and if I don't end the contract, Maxis will extent the said contract for another 18 months. What kind of this terms? Even you could do that on Streamyx, nor that I like them either.

Maxis promote heavily on this Maxis Narrowband, do you know why? Because the unsubscription rate is too high. They are losing customers now and then, but they do nothing to their services and keep on torturing the customers. I'm going to terminate mine when at the 18th months.

MAXIS, U are fired!

Re: Maxis Wireless Broadband Sucks!

yowchuan — Wed, 12 Nov 2008 14:24:34 -0000

Ryan, it's unfortunate that you'd a rather rude encounter over the phone.

From my experience, when calling up these companies, I always have to remind myself that it's another human over the line. They are usually not responsible for the mess that I am in right now. Most, if not all the time, it's their top management who are sitting comfortably in their walled cubicle, probably never had to interact with a real frustrated customer, who decided to market a broken product to me. Yes, I can always vent my anger and frustration at these customer service attendants, but it's not going to help me solve the problem.

I have been to the Maxis customer service center in KLCC. It seems after I've paid the RM200 handling fee for terminating the broadband service, Maxis is no longer obligated to refund me any compensations. Now, it was Hewlett Packard who told me I could get my refund from Maxis, which is why I went all the way down to their customer service center KLCC in the first place. No, I didn't screw anyone or shouted any profanities, because the Maxis staff who served me was professional, and she has answered all the questions I had on the termination and the refund policy.

Now, I am back to the phone line again, speaking to the HP customer service, telling them about the latest predicament. I told them repeatedly I am willing to pay for the HP laptop that came with the promotion, but because they've charged the full sum of the 2-year contract (RM178 x 24 = RM4,272) to my credit card, I demand that they reimbursed me the sum after minusing the actual cost of the HP laptop (the laptop definitely did not cost RM4,272). The customer service staff told me she will bring the matter up to the management. I am still waiting, before I send them an official letter to ask for compensation.

All this mess happened because someone from Maxis decided to market a bad product. Who is responsible for the development and marketing of this bad product, I would probably never find out in this lifetime. I do not blame the customer service attendants for not being able to solve this problem in the shortest time possible. It doesn't matter. All I know is that I will never put my money on Maxis again. Once bitten, twice shy.