gosh... didn't know there are so many comments on exabytes if i didn't google it myself. guess we are all the same , hitting the same problems and sad to say it is still happening. wanted to do a comparison with other hosting providers in msia, i guess i got the answer of moving out, just to who next year.
Sure have the same problem as JP, they just turned off my account without notifying and do not email to the same account that i have hosted with them, which i used it almost 16 hours a day.
well Alex surely reminds me of the adwords, which i guess its been one year back, that's something i am sure i have never received. I guess that's the customer service, the more we forgot, the better it is for them. no point asking them now...
Looking at the other postings, can't believe those sporeans? (sextoys.sg) going thru such a bad experience, not to mentioned unprofessional, this is totally unethical http://www.meshio.com/2008/04/hosting-on-exabty...
many times i have logged in tickets, until i am in position to advise their level 1 & level 2 due to the same problems occuring esp their upgrades. my major issues are mainly with the smartermail (don't think that name suits them / it was the human problems) as i our websites hosted with exabytes have minimal activities = min problems. But the emails certainly affects the business, there was once, after long troubleshooting, outlook can't be used with RichText format. Few clients receive email with a binary file attached (supposedly MS Office).
Latest headache, can't email to yahoo accounts. The IP i believe is blocked by Yahoo! servers and only by end of the day > 8 hours, they manage to get it up and i am able to email recipients at yahoo. Happens on gmail before and they need to reroute to a different IP server. This also happens before with our customers, which ended up using a gmail account temporarily until they fixed the problems.
One thing for sure, we back up our mails offline, though the package comes with the backup service, you don;t really know whether they do a proper backup.
Sigh, yet now have another year to go and lets see what's going to re-happen again. Each time you gave them a feedback, they will tell you "We will feedback to our management". Either they lost their voice during the feedback or they surely have an ineffective management which focuses on empty promises rather than delivering...
Jian
· 1 year ago
Somehow, cup-very-big-man, i echo u here.. sometimes for fun, i just can't access it, and i heard from some ppl here and there, tat they cant access it sometimes for some reasons.. Hmmmmmm.. wait till my time with the expires, and then i'll consult u my man.. :)
SK
· 1 year ago
I can introduce a hosting provider to you if you want as I know the owner and the service is quite reliable.
Fabio
· 1 year ago
Too bad I just renewed recently. So far I haven't face long down time yet, maybe next time might need to consult you again too. :P
yowchuan
· 1 year ago
Here are the last few weekly "downtime" reports:
From: Mar 24 2008 12:00 AM (GMT +8:00) To: Mar 31 2008 12:00 AM (GMT +8:00) Domain: Meshio.Com - uptime: 97.619% - downtime: 04hr 00min - outage: 4
From: Mar 17 2008 12:00 AM (GMT +8:00) To: Mar 24 2008 12:00 AM (GMT +8:00) Domain: Meshio.Com - uptime: 98.810% - downtime: 02hr 00min - outage: 1
From: Mar 10 2008 12:00 AM (GMT +8:00) To: Mar 17 2008 12:00 AM (GMT +8:00) Domain: Meshio.Com - uptime: 99.405% - downtime: 01hr 00min - outage: 1
At times when the site is up and running, visitors are greeted with their Cpanel homepage that looks like this:
I am regret about the downtime of your web site which was effected by a DDOS attack to the server where your account was hosted on.
In fighting DDOS, we need huge bandwidth and co-operation from our upper stream provider. We had tried our very best efford to counter this DDOS attacked, and apparently the DDOS attack came back after several hours.
If you believe that hosting your site oversea such as US is better and more reliable, please drop us an email, we do offer hosting in US. We can help you migrate your site over to our US servers for free and offer you an extra 100-days fully money back guarantee if the hosting in our US server is not up to satisfactory.
R.C.
· 1 year ago
Hi there!
I used to host on Exabytes too but that's last year's story. Their 'famed' and much touted support is giving way to zealous overselling. Tech supports are lengthy, unprofessional and they almost never seem to be able to give acceptable answers. Responses are always generic and I suspect that they have a horde of bots handling support tickets instead of humans!
I have already paid a year's hosting fee when one day I got so frustrated that I met up with a web guru from Singapore (Mr. Caric Tan), who kindly helped me migrate 4 sites over to his servers based in Atlanta, USA. The entire migration process took only 2-3 hours. So far, there has been zero down time since November 2007. Mr. Tan's crafty firewall rules and policies have smartly mitigated all 3 series of DDoS attacks launched against my server last month. Downtime due to DDoS is not an excuse, but rather a lame excuse made by unprofessional administrators who have no passion in their field.
If you think 60+ is bad enough, try a reverse DNS lookup on 210.48.145.25, which was where a few of my sites used to be located.
I hope this will reaffirm your choice to leave exabytes for good!
Cheers, Roy
Chan - Exabytes
· 1 year ago
Hello Roy,
Thanks for your comments. Your feedback about our Tech Support's response time and the quality of their response is certainly worthwhile for me to take note on that and find ways to further improve it.
There are many types of DDOS and each with different scale of attack. Some of the DDOS can be stopped by tweaking some filtering rules and firewall rules but some larger scale of DDOS attacks do require more work around. Besides filtering rules, you also need a huge bandwidth (bigger than the DDOS traffic). In US, most of the data centers have Gigs of bandwidth and they have IDS / IPS installed on their network gateway layer, DDOS can be filtered more efficiently on that layer. In Malaysia, we have very limited options (data centers bandwidth are smaller, and not all data centers have IDS / IPS).
* When talking about IDS / IPS, I am not referring to normal IDS / IPS, I am referring to ISP scale of IDS / IPS which can handle several hundred mbps of bandwidth and hundred thousands of sessions.
If I am right, Mr. Caric Tan are hosted in GNAX data center in US. We do have shared hosting servers in GNAX.
You may do a reverse DNS to any of our shared hosting server IP and you will see 200+ domains using the same IP. Our latest servers are running on Dual Quad Core Xeon CPU with 4Gigs of RAM and we don't see any problems for server with this kind of specs to handle 200+ accounts.
Pin
· 1 year ago
What is the bandwidth connecting to your web server? Is that a dedicated or shared bandwidth?
R.C.
· 1 year ago
Chan,
This suggests that we should NOT host anything at malaysian IDCs because there are no hardware IDS at all! :)
And I dont suppose this is 2xQuad Core Xeon with 4GB of RAM?
someuser@210.48.145.25 [~]# cat /proc/cpuinfo processor : 0 vendor_id : GenuineIntel cpu family : 15 model : 6 model name : Intel(R) Pentium(R) D CPU 3.00GHz stepping : 5 cpu MHz : 3000.561 cache size : 2048 KB physical id : 0 siblings : 2 core id : 0 cpu cores : 2 fdiv_bug : no hlt_bug : no f00f_bug : no coma_bug : no fpu : yes fpu_exception : yes cpuid level : 6 wp : yes flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe nx lm constant_tsc pni monitor ds_cpl est cid xtpr bogomips : 6004.56
210.48.145.25 is one of the older servers which runs on only PD.
For our new shared hosting servers setup, we are using Dual Quad Core Xeon.
Pin
· 1 year ago
So far, servers in NTT are handling DOS support kinda promptly. I have not tried Jaring Data Centre inside TPM and TM Data Centre at MyLoca, Cyberjaya.
Chan - Exabytes
· 1 year ago
Hello Pin,
Yeah, NTT is one of the best data center in Malaysia. CBJ1, CBJ2 and AIMS also can handle DDOS well. Not CBJ5 at the moment.
wong
· 1 year ago
dont blame your web host.
blame yourself you want good service but pay less.
yowchuan
· 1 year ago
Wong, In that case, do you have any good recommendations?
Lim
· 1 year ago
I've also had bad experiences using Exabytes and I'm glad that more pages can now be found on the web detailing similar bad experiences.
All said, down time is down time, and after having suffered quite a bit of it - I think it is really stupid for someone to come out and try to defend down time. Today (22 June 2008), servers (210.48.157.0/24) have been down for at least 3 hours - this multi-hour disappearance also happened at least twice in the past 3 months.
Note that there is not one word of apology in the previous posts.
Stay away from this kind of hosting company.
Chan - Exabytes
· 1 year ago
Hello Lim,
I apology for the downtime yesterday (22 June). Please let me know your domain name so that I can send you a complete report once we received from TMNet. For the time being, some updates available: https://support.exabytes.com/index.php?_m=news&...
I had an ultimately bad experience for this Exabytes. They always call themselves as "No 1. Web Hosting in Malaysia". I wonder why they do not know how to write the word “SHAME� man.
I was asking them how come Exabytes down the internet without telling your client in advance. Do you guys know what their reply is? “You suppose to sign up the newsletter by yourself then we will able to notify you or visit our website frequently then you able to get latest update. Do not hesitate to contact us, if you need further help.� FUCK THEM~! They must be thinking their website is Google whereby I should visit daily in order to know what the crap that you guys are doing? Moreover I should sign up your newsletter in order for Exabytes to notify me? I was thinking you already got my contact details when I enroll right? Doesn’t make sense at all!!!
Since I sign up a co-location package then I also take up a dedicated firewall as well. Yesterday when I request for the firewall logs, Exabytes engineers told me that they flush the logs daily. WHAT THE FUCK again~! They should ask my permission right? This is what I am paying for. They do not know what is Client at all. They just do whatever they desire to do. I am ultimately regret & disappointed with this kind of fucking services. They did everything which doesn’t make sense at all.
I would advise to those who are planning to host at Exabytes, please think numerous times in case to get unnecessary frustration.
Alan Kong
· 1 year ago
I am so pissed off by their services because all my clients switched to other provider.
Their customer service is superb, but that definitely not the choice to go for coz i wan the hosting without any complaints.
Hate them really... sux~ Alan Kong
Jayce
· 1 year ago
I cannot enter Nuffnang website which host at Exabytes from US proxy server. Is that my US proxy server issue or Exabytes? :?
Ren
· 1 year ago
Exabytes really suck, no matter how you put it.
Seems like the exabytes ppl do have time to come to blogs like this one, but fail at providing quick response to support tickets. I regret to ever host my sites at exabytes. Now i' planning to migrate to offshore web host. This is exactly why many local webmasters/bloggers host their sites at US web hosts!
You non-Malaysian webmasters, don't even think abt hosting at exabytes, you'll regret!
Pin
· 1 year ago
Ren, keep an eye for a new web hosting package in town! Will post the details here once I get more details.
exabots
· 1 year ago
I really hate exabytes.. Im using the gold package asp.net control panel. The webserver is ok, but the mysql server.. is getting me no where.. THERE ARE TONS of orders everyday, but the orders keep pending because of mysql server down.. I hope i can find a really reliable hosting company out there
Ren
· 1 year ago
OK, Pin, keep me informed! :D
BTW, I read at BlogOhBlog which claimed that shinjiru also sucks. Maybe i'll try hostgator??
yowchuan
· 1 year ago
Seems like the exabytes ppl do have time to come to blogs like this one, but fail at providing quick response to support tickets.
(=_=") Ren...what do you mean blog like this one..???
Just kidding yah...but anyway, you will understand why when you go here.
Pin
· 1 year ago
Check this out, uptime report of web hosting companies in Malaysia
@Ren, cloud computing platform, 12GB of storage and 10GB of monthly bandwidth and 1,000 compute cycles a month. RM80 a year. Sign up now to get free domain name for first year.
Aviod using local hosting.Try overseas hosting.Their are cheap and great support.I am using ixwebhosting.com for 3 years and i like it.
yowchuan
· 12 months ago
Wallace, thanks for sharing! I have to agree that local hosting has yet to reach an acceptable quality. I've also migrated www.meshio.com to a US-based hosting company.
Dave
· 10 months ago
Hi guys, i'm currently with hostgator, they have been good for about 8-9 months and now i'm just getting crap.. my sites are always down if not otherwise very slow, and all they can say is "the prob is with your ISP"
the thing is... i don't think that true.. looking at experiences from others who have hosted overseas as well...
so naturally i'm looking for a better host now, and doing some research on exabytes, and boy am i glad i found this blog..
my sites mainly cater to malaysian traffic, so would having a overseas host be better? is there any credit to the "its your ISP's connection thats slow" thing..?
thanks!
whatever
· 10 months ago
hmm i face the same problems as Dave. The hostgator has been giving me "its ur isp connections thats slow " thing ... :( i am wondering too.
34234sdfds
· 10 months ago
i am using hostgator as well its slow these days coz international underground cable is broken...
Regards
hahaha
· 9 months ago
like sardin la my dear.
why pay more huhuhu
iyan
· 9 months ago
exabytes.com sucks big time. time and again, their servers would crash. online support by indian helpdesk located in mumbai. cheapo hosting can't even hire a local to handle support. avoid at all cost hosting there. only their website never go down. dont be taken in by their cheap pricing cos its cheap services using old hardwares which crashed like every month. duhhh!!!
Zen
· 6 months ago
I have 20+ sites hosted at Exabytes and am extremely dissatisfied as they are migrating away from sitebuildercx (which I have had several problems with) but Exabytes adds insult to injury by not doing a seamless migration, leaving it up to their customers to fix whatever functionality their migration breaks: http://www.exabytes.com/SiteBCX-Migration-Modul...
The problem is, most of my sites are on sitebuildercx and I have not found anything else that can accomodate custom designed websites with plugin functionality. SitebuilderCX used to work well, but has sucked the past couple years.
Pin
· 6 months ago
Zen, this is classic case of how web hosting do not really know what their customer want. Through upgrading of services is with good intention, but they must also understand the cost of new integration and the time required.
Web Developer
· 6 months ago
I've been developing some websites for a few local clients, some hosted on Exabytes and I can assure you their servers go down every single mother f* day. What pisses me off, they go down during after lunch presentations and that got me f* hard as I was the one providing the hosting (reseller).
Avoid at all cost. They have many staff but I guess all staff just play2 at office and don't do shit.
Pin
· 6 months ago
My client ask me what is the catch when signing up a web or email host:
Show me the uptime report than telling me you have 99.9999999999999% of uptime.
Tell me what is your average response time every month than telling me you have 24x7 support!
Solve my problem and dont tell me how good you are.
Pin, check your email. I've just sent you an invoice for advertising fee.
Adeline
· 6 months ago
Hi Zen,
I truly understand how you feel about migration and the hectic work you need to go through especially having 20 domains to be reconfigure again and we are really sorry about that.
We are actually being force to take such action due to the third party company no longer support us on using this software and would like to terminate our license and given us by this year May 2009 to move out from this software. On the other hand, as per said in your post that over the years, you encounter the degradation of the software, we here also encounter the same problem. We have many customer who complain over this software and we also found many bugs in this software. We also find that the support on this third party software is kind of slow as sometime, it takes like weeks to just to resolved our issue.
Due to this matter, we have to take action to find other solution for our customer but due to the time constraint, we only manage to find to most closest to the Ebox system. We choose to use particular system because the system is the nearest with Ebox system and the Ebox data able to integrate over using our migration tools.
If you have any concern in your mind, please do contact me.
Alex
· 6 months ago
Hi,
I'm a reseller. I also got the same SHIT from stupid exabtyes.... looks like chocolate, but when u taste it, it is a shit.... sigh, we all got cheated and eating shit... fuck
Ok. Anyone can recommend a better place to go? I m planning to get a better place for my clients...
Thx.
dave_m
· 6 months ago
sometimes small hosting company will provide more reliable service because they do no need to maintain many things in a time. i dont know how they judge themselves no 1 in Malaysia
yowchuan
· 6 months ago
Dave, in Malaysia, No. 1 usually means that you are the BIGGEST, LONGEST, TALLEST or WIDEST.
No. 1 also usually don't indicate the level of service or quality of the particular subject, because Malaysians don't like the trouble of measuring something that they cannot see directly with their naked eyes.
So, there you have it, it's not difficult to be No. 1 in Malaysia. Heck, one good example, we just spent millions of ringgit sending the FIRST Malaysian to space and what did the Malaysians (who literally sponsored the trip with their tax money) get in return?
No. 1 is overrated!
jose
· 5 months ago
YO DAWG, I heard you like ranting, so you rant in rant while you be a fuk1ng whny bitch at the same time.
MAD MAN
· 6 months ago
Bunch of idiots, get your servers up RIGHT THIS INSTANCE. I'm about to get off work but I have to wait for their servers to get up so I could upload the company files.
F*CK
yowchuan
· 6 months ago
Cool down, Mad Man. Sign up with the package that comes with stress relievers in your next renewal.
Ricky Soo
· 5 months ago
I've used Exabytes for very short time, just less than 1 year. Having 100+ domains with them. They are not perfect. But so far I'm quite satisfied with their reliability and service. I have yet to experience many bad experiences as mentioned here. But at least I know in many aspects they are better than the one I used previously.
I'm not expert in server technically. But technically aside, I find their business very attractive. Are they number 1 in Malaysia? I heard or read somewhere that they have most number of domain names registered with them among players in Malaysia. But talking about customer mindshare, they are indeed number 1 in my mind. They are almost everywhere, in exhibition, talks, conferences, now even shopping malls (their shopping bags)!
So in summary I have yet to experience much grief as you guys experienced. But I think they are a great company, worthy of more balanced comments :-)
Ricky, if it was 2-3 years back, I would have agreed with you whole-heartedly.
Yeah, on the business end, I am convinced that CEO Chan Kee Siak is one man who understand how to create a niche in an already commoditized market. And he's definitely very good in the branding and marketing game. Hats off!
I've only got no more than 10 domains with them previously. Maybe that might explain why :-P
chnag
· 5 months ago
So today we had a meeting at our server was down in about 45 minutes so I googled "Exabytes Sucks" and here I am.
Thanks for your feedback. We don't see any of our server down on May 14th 2009 at about 3PM. Would you mind drop us an email to feedback[at]exabytes.com and I will further follow up the issue for you? Thanks!
Melinda
· 5 months ago
Oh wow. These are like the longest running comments. I personally haven't deal with Exabytes, but our website is hosted by http://www.1.com.my. I'm not a techie, but reading what you all said, well, it looks like that company is doing something wrong to encur such wrath!
But I agree with Yow Chuan on Chan's (the CEO) marketing skill.
alex
· 4 months ago
I was their customer, charging appriximately RM250 (including .com domain name for RM50), the package includes google adwords credits and free website templates.
After signing up, cannot find any link to google adwords credit and free website templates, emailed for support many times, they argue already email the details but cannot find anywhere!
To be honest, this host is crap and expensive! Why is it so expensive? Cause we pay extra to cover their advertising expenses.
I am not very happy for their services, after a year, terminate my account and get another host which is much cheaper and reliable. When i terminate my account, their sales assistant ask me why terminate? They say their service is better than the rest, i was like "err ... you sure? You lied!"
Anyway, go for other host which is much cheaper and does not bull sheet.
Hen
· 4 months ago
Dear all,
I hosted most of my client's web site with Exabytes, except few which they have their own server or some hosted in US server.
I understand server down time may have several reasons, not just the hardware but also the local ISP issue. I read through some of your comments and i would say i don't really agree at all, especially some of your comments seems like posted by a same person and just different nick name, i assume it is posted by the competitor.
Put those aside, talking about the services, I came across with numbers of web hosting services which is totally using local server and ISP (ya..TM, do we have other choices?), Exabytes is the one with promising services and better customer support compare with others. Of course, sometime there is some issue they can't compromise and agree to solve it, with a reasonable reason and i can accept that. Unless you are willing to pay more for dedicated server.
I understand oversea one like US server is better, but unfortunately i don't find to access website that is hosted in US server are faster than hosted in Malaysia, especially if you are someone who Streamyx or any local ISP.
Unless there is a good and better option, with reliable and trust-able customer service, otherwise, i don't dare to take a risk to migrate my client's website to host in their server, as all our source code may possible use by 3rd parties.
Correct me if I'm wrong, because even local tech savvy like Hongkiat.com is using Exabytes dedicated server!
Henry Principal of Hen Design Studio.
yowchuan
· 4 months ago
Neither can I agree with some of your points and assumptions. Let me know which comment came from the same person and I will try and ask them if they are competitors like you've mentioned. I prefer not to assume things and not make this discussion into another hosting companies debate.
Anyway, after my migration a year ago (to an oversea hosting partner), I have not had any problems. Like you said, all the uptime issues were ISP-related. It's also much more affordable (at least 40% savings).
And when it comes to data integrity, I hardly think that the law enforcement in Malaysia gives much protection to the consumers, just look at the way ISPs here behave. The odds are definitely better out there.
Also, I do not see any correlation between hosting quality and consumers who host with them. If that's the case, that would mean everyone should host their website with Google (which is not such a bad idea after all!).
guitaristhour
· 3 months ago
or you are probably working with exabytes.
technologymoney
· 3 months ago
i should have never been their affiliate
matsidi
· 3 months ago
Sorry but have to say this, bye bye exabytes. I moved to yeahhost, everyting seem ok now.
guitaristhour
· 3 months ago
Well i guess you guys are right. They services is getting from bad to worst. For the past 1 year, emails are failed to send and each time due to some settings that their own guys have changed. Servers went down due to harddisk / network card failures.
Yet, when the contract is renewed, they dun bother giving you a call and emailing you to an email that you have not accessed for sometime while they corresponse to you via another email.
The great part, when the due date arrives, they just switched it off, they don't bother to give you a call or mail to your business address in advance. At least if they would have call and find out the problem, that doesn't results in another major downtime.
In which when you call them, they said the fees was not renewed. Each time you just gotta talk to a different people all over again and they don't bother to look into your past histories.
Its great that you have posted this on the internet. At least people like us are trying to find whether this happens only to us, knows the issues before migrating out. If you have some contacts on other more reliable service providers , pls advise / post it here.
Many thanks, JP
ExaJokers
· 2 months ago
gosh... didn't know there are so many comments on exabytes if i didn't google it myself. guess we are all the same , hitting the same problems and sad to say it is still happening. wanted to do a comparison with other hosting providers in msia, i guess i got the answer of moving out, just to who next year.
Sure have the same problem as JP, they just turned off my account without notifying and do not email to the same account that i have hosted with them, which i used it almost 16 hours a day.
well Alex surely reminds me of the adwords, which i guess its been one year back, that's something i am sure i have never received. I guess that's the customer service, the more we forgot, the better it is for them. no point asking them now...
Looking at the other postings, can't believe those sporeans? (sextoys.sg) going thru such a bad experience, not to mentioned unprofessional, this is totally unethical http://www.meshio.com/2008/04/hosting-on-exabty...
many times i have logged in tickets, until i am in position to advise their level 1 & level 2 due to the same problems occuring esp their upgrades. my major issues are mainly with the smartermail (don't think that name suits them / it was the human problems) as i our websites hosted with exabytes have minimal activities = min problems. But the emails certainly affects the business, there was once, after long troubleshooting, outlook can't be used with RichText format. Few clients receive email with a binary file attached (supposedly MS Office).
Latest headache, can't email to yahoo accounts. The IP i believe is blocked by Yahoo! servers and only by end of the day > 8 hours, they manage to get it up and i am able to email recipients at yahoo. Happens on gmail before and they need to reroute to a different IP server. This also happens before with our customers, which ended up using a gmail account temporarily until they fixed the problems.
One thing for sure, we back up our mails offline, though the package comes with the backup service, you don;t really know whether they do a proper backup.
Sigh, yet now have another year to go and lets see what's going to re-happen again. Each time you gave them a feedback, they will tell you "We will feedback to our management". Either they lost their voice during the feedback or they surely have an ineffective management which focuses on empty promises rather than delivering...
calvinkstan
· 2 months ago
I've been quite reluctant to comment and thinking they will improve. Trust you guys facing the same issues all the while and mentioning to customer service will not be helpful. I have been emailing to a client and the email bounced back. As the reason why, this guy David mentioned due to mx settings etc and in short its always the opposite site (recipient server and not Exabytes) problems as per they claimed. So the solution, sort out with your recipient.
Told them, the same email i sent from gmail it works. This time another person (KM Chow) replied gmail is a multi-million dollar company and he checked there's no issues on the settings as claimed by David.
The god must have heard my frustration and fixed it, as my client is not aware of it.
Only 1 week back, their IP is being blocked by a server in US. This must be the sites they have been hosting as per the above submissions. Its really affecting our businesses, troubleshooting like this its a waste of time.
What can we do is just re-try, if it works...life goes on for few mths. If not... just ready to switch to another alternative.
All Comments
Sure have the same problem as JP, they just turned off my account without notifying and do not email to the same account that i have hosted with them, which i used it almost 16 hours a day.
well Alex surely reminds me of the adwords, which i guess its been one year back, that's something i am sure i have never received. I guess that's the customer service, the more we forgot, the better it is for them. no point asking them now...
Looking at the other postings, can't believe those sporeans? (sextoys.sg) going thru such a bad experience, not to mentioned unprofessional, this is totally unethical
http://www.meshio.com/2008/04/hosting-on-exabty...
many times i have logged in tickets, until i am in position to advise their level 1 & level 2 due to the same problems occuring esp their upgrades. my major issues are mainly with the smartermail (don't think that name suits them / it was the human problems) as i our websites hosted with exabytes have minimal activities = min problems. But the emails certainly affects the business, there was once, after long troubleshooting, outlook can't be used with RichText format. Few clients receive email with a binary file attached (supposedly MS Office).
Latest headache, can't email to yahoo accounts. The IP i believe is blocked by Yahoo! servers and only by end of the day > 8 hours, they manage to get it up and i am able to email recipients at yahoo. Happens on gmail before and they need to reroute to a different IP server. This also happens before with our customers, which ended up using a gmail account temporarily until they fixed the problems.
One thing for sure, we back up our mails offline, though the package comes with the backup service, you don;t really know whether they do a proper backup.
Sigh, yet now have another year to go and lets see what's going to re-happen again. Each time you gave them a feedback, they will tell you "We will feedback to our management". Either they lost their voice during the feedback or they surely have an ineffective management which focuses on empty promises rather than delivering...
At times when the site is up and running, visitors are greeted with their Cpanel homepage that looks like this:
<img src="http://www.meshio.com/img/2008/meshio-com-screenshot.jpg" alt="Exabytes Constant Downtime" title="meshio-com-screenshot" width="500" height="303"></img>
I am regret about the downtime of your web site which was effected by a DDOS attack to the server where your account was hosted on.
In fighting DDOS, we need huge bandwidth and co-operation from our upper stream provider. We had tried our very best efford to counter this DDOS attacked, and apparently the DDOS attack came back after several hours.
If you believe that hosting your site oversea such as US is better and more reliable, please drop us an email, we do offer hosting in US. We can help you migrate your site over to our US servers for free and offer you an extra 100-days fully money back guarantee if the hosting in our US server is not up to satisfactory.
I used to host on Exabytes too but that's last year's story. Their 'famed' and much touted support is giving way to zealous overselling. Tech supports are lengthy, unprofessional and they almost never seem to be able to give acceptable answers. Responses are always generic and I suspect that they have a horde of bots handling support tickets instead of humans!
I have already paid a year's hosting fee when one day I got so frustrated that I met up with a web guru from Singapore (Mr. Caric Tan), who kindly helped me migrate 4 sites over to his servers based in Atlanta, USA. The entire migration process took only 2-3 hours. So far, there has been zero down time since November 2007. Mr. Tan's crafty firewall rules and policies have smartly mitigated all 3 series of DDoS attacks launched against my server last month. Downtime due to DDoS is not an excuse, but rather a lame excuse made by unprofessional administrators who have no passion in their field.
If you think 60+ is bad enough, try a reverse DNS lookup on 210.48.145.25, which was where a few of my sites used to be located.
I hope this will reaffirm your choice to leave exabytes for good!
Cheers,
Roy
Thanks for your comments. Your feedback about our Tech Support's response time and the quality of their response is certainly worthwhile for me to take note on that and find ways to further improve it.
There are many types of DDOS and each with different scale of attack. Some of the DDOS can be stopped by tweaking some filtering rules and firewall rules but some larger scale of DDOS attacks do require more work around. Besides filtering rules, you also need a huge bandwidth (bigger than the DDOS traffic). In US, most of the data centers have Gigs of bandwidth and they have IDS / IPS installed on their network gateway layer, DDOS can be filtered more efficiently on that layer. In Malaysia, we have very limited options (data centers bandwidth are smaller, and not all data centers have IDS / IPS).
* When talking about IDS / IPS, I am not referring to normal IDS / IPS, I am referring to ISP scale of IDS / IPS which can handle several hundred mbps of bandwidth and hundred thousands of sessions.
If I am right, Mr. Caric Tan are hosted in GNAX data center in US. We do have shared hosting servers in GNAX.
As mentioned earlier, we host 200-300 accounts per shared hosting server as clearly listed on our web site. http://www.exabytes.com.my/products/hosting/linux/
You may do a reverse DNS to any of our shared hosting server IP and you will see 200+ domains using the same IP. Our latest servers are running on Dual Quad Core Xeon CPU with 4Gigs of RAM and we don't see any problems for server with this kind of specs to handle 200+ accounts.
This suggests that we should NOT host anything at malaysian IDCs because there are no hardware IDS at all! :)
And I dont suppose this is 2xQuad Core Xeon with 4GB of RAM?
someuser@210.48.145.25 [~]# cat /proc/cpuinfo
processor : 0
vendor_id : GenuineIntel
cpu family : 15
model : 6
model name : Intel(R) Pentium(R) D CPU 3.00GHz
stepping : 5
cpu MHz : 3000.561
cache size : 2048 KB
physical id : 0
siblings : 2
core id : 0
cpu cores : 2
fdiv_bug : no
hlt_bug : no
f00f_bug : no
coma_bug : no
fpu : yes
fpu_exception : yes
cpuid level : 6
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe nx lm constant_tsc pni monitor ds_cpl est cid xtpr
bogomips : 6004.56
someuser@210.48.145.25 [~]# cat /proc/meminfo
MemTotal: 2074716 kB
MemFree: 91552 kB
Buffers: 78752 kB
Cached: 849276 kB
SwapCached: 90912 kB
Active: 1286976 kB
Inactive: 477588 kB
HighTotal: 1179392 kB
HighFree: 1024 kB
LowTotal: 895324 kB
LowFree: 90528 kB
SwapTotal: 4096532 kB
SwapFree: 3871104 kB
Dirty: 4688 kB
Writeback: 0 kB
Mapped: 861360 kB
Slab: 190412 kB
CommitLimit: 5133888 kB
Committed_AS: 2439280 kB
PageTables: 12876 kB
VmallocTotal: 106488 kB
VmallocUsed: 4900 kB
VmallocChunk: 100136 kB
HugePages_Total: 0
HugePages_Free: 0
Hugepagesize: 2048 kB
210.48.145.25 is one of the older servers which runs on only PD.
For our new shared hosting servers setup, we are using Dual Quad Core Xeon.
Yeah, NTT is one of the best data center in Malaysia. CBJ1, CBJ2 and AIMS also can handle DDOS well. Not CBJ5 at the moment.
blame yourself
you want good service but pay less.
In that case, do you have any good recommendations?
All said, down time is down time, and after having suffered quite a bit of it - I think it is really stupid for someone to come out and try to defend down time. Today (22 June 2008), servers (210.48.157.0/24) have been down for at least 3 hours - this multi-hour disappearance also happened at least twice in the past 3 months.
Note that there is not one word of apology in the previous posts.
Stay away from this kind of hosting company.
I apology for the downtime yesterday (22 June). Please let me know your domain name so that I can send you a complete report once we received from TMNet. For the time being, some updates available:
https://support.exabytes.com/index.php?_m=news&...
You may email me at feedback AT exabytes.com.
I was asking them how come Exabytes down the internet without telling your client in advance. Do you guys know what their reply is? “You suppose to sign up the newsletter by yourself then we will able to notify you or visit our website frequently then you able to get latest update. Do not hesitate to contact us, if you need further help.� FUCK THEM~! They must be thinking their website is Google whereby I should visit daily in order to know what the crap that you guys are doing? Moreover I should sign up your newsletter in order for Exabytes to notify me? I was thinking you already got my contact details when I enroll right? Doesn’t make sense at all!!!
Since I sign up a co-location package then I also take up a dedicated firewall as well. Yesterday when I request for the firewall logs, Exabytes engineers told me that they flush the logs daily. WHAT THE FUCK again~! They should ask my permission right? This is what I am paying for. They do not know what is Client at all. They just do whatever they desire to do. I am ultimately regret & disappointed with this kind of fucking services. They did everything which doesn’t make sense at all.
I would advise to those who are planning to host at Exabytes, please think numerous times in case to get unnecessary frustration.
Their customer service is superb, but that definitely not the choice to go for coz i wan the hosting without any complaints.
Hate them really... sux~
Alan Kong
Seems like the exabytes ppl do have time to come to blogs like this one, but fail at providing quick response to support tickets. I regret to ever host my sites at exabytes. Now i' planning to migrate to offshore web host. This is exactly why many local webmasters/bloggers host their sites at US web hosts!
You non-Malaysian webmasters, don't even think abt hosting at exabytes, you'll regret!
BTW, I read at BlogOhBlog which claimed that shinjiru also sucks. Maybe i'll try hostgator??
(=_=") Ren...what do you mean blog like this one..???
Just kidding yah...but anyway, you will understand why when you go here.
http://www.startnewblog.com/2008/10/uptime-repo...
http://www.1.com.my/2008/10/12/ready-to-host/
i'm currently with hostgator, they have been good for about 8-9 months and now i'm just getting crap..
my sites are always down if not otherwise very slow, and all they can say is "the prob is with your ISP"
the thing is... i don't think that true.. looking at experiences from others who have hosted overseas as well...
so naturally i'm looking for a better host now, and doing some research on exabytes, and boy am i glad i found this blog..
my sites mainly cater to malaysian traffic, so would having a overseas host be better? is there any credit to the "its your ISP's connection thats slow" thing..?
thanks!
its slow these days coz international underground cable is broken...
Regards
why pay more huhuhu
The problem is, most of my sites are on sitebuildercx and I have not found anything else that can accomodate custom designed websites with plugin functionality. SitebuilderCX used to work well, but has sucked the past couple years.
Avoid at all cost. They have many staff but I guess all staff just play2 at office and don't do shit.
Show me the uptime report than telling me you have 99.9999999999999% of uptime.
Tell me what is your average response time every month than telling me you have 24x7 support!
Solve my problem and dont tell me how good you are.
http://www.emailhosting.com.my/2009/04/15/malay...
http://www.emailhosting.com.my/2007/12/25/uptim...
http://www.1.com.my/2008/10/11/we-hate-late-rep...
I truly understand how you feel about migration and the hectic work you need to go through especially having 20 domains to be reconfigure again and we are really sorry about that.
We are actually being force to take such action due to the third party company no longer support us on using this software and would like to terminate our license and given us by this year May 2009 to move out from this software. On the other hand, as per said in your post that over the years, you encounter the degradation of the software, we here also encounter the same problem. We have many customer who complain over this software and we also found many bugs in this software. We also find that the support on this third party software is kind of slow as sometime, it takes like weeks to just to resolved our issue.
Due to this matter, we have to take action to find other solution for our customer but due to the time constraint, we only manage to find to most closest to the Ebox system. We choose to use particular system because the system is the nearest with Ebox system and the Ebox data able to integrate over using our migration tools.
If you have any concern in your mind, please do contact me.
I'm a reseller.
I also got the same SHIT from stupid exabtyes.... looks like chocolate, but when u taste it, it is a shit.... sigh, we all got cheated and eating shit... fuck
Ok. Anyone can recommend a better place to go? I m planning to get a better place for my clients...
Thx.
No. 1 also usually don't indicate the level of service or quality of the particular subject, because Malaysians don't like the trouble of measuring something that they cannot see directly with their naked eyes.
So, there you have it, it's not difficult to be No. 1 in Malaysia. Heck, one good example, we just spent millions of ringgit sending the FIRST Malaysian to space and what did the Malaysians (who literally sponsored the trip with their tax money) get in return?
No. 1 is overrated!
F*CK
I'm not expert in server technically. But technically aside, I find their business very attractive. Are they number 1 in Malaysia? I heard or read somewhere that they have most number of domain names registered with them among players in Malaysia. But talking about customer mindshare, they are indeed number 1 in my mind. They are almost everywhere, in exhibition, talks, conferences, now even shopping malls (their shopping bags)!
So in summary I have yet to experience much grief as you guys experienced. But I think they are a great company, worthy of more balanced comments :-)
http://www.rickysoo.com/2008/11/19/exabytes-fro...
(I don't earn RM20 from post above)
Yeah, on the business end, I am convinced that CEO Chan Kee Siak is one man who understand how to create a niche in an already commoditized market. And he's definitely very good in the branding and marketing game. Hats off!
I've only got no more than 10 domains with them previously. Maybe that might explain why :-P
http://www.google.com.my/search?hl=en&q=exabyte...
May 14th 2009 at about 3PM.
We're moving next month.
Thanks for your feedback. We don't see any of our server down on May 14th 2009 at about 3PM. Would you mind drop us an email to feedback[at]exabytes.com and I will further follow up the issue for you? Thanks!
I personally haven't deal with Exabytes, but our website is hosted by
http://www.1.com.my.
I'm not a techie, but reading what you all said, well, it looks like that company is doing something wrong to encur such wrath!
But I agree with Yow Chuan on Chan's (the CEO) marketing skill.
After signing up, cannot find any link to google adwords credit and free website templates, emailed for support many times, they argue already email the details but cannot find anywhere!
To be honest, this host is crap and expensive! Why is it so expensive? Cause we pay extra to cover their advertising expenses.
I am not very happy for their services, after a year, terminate my account and get another host which is much cheaper and reliable. When i terminate my account, their sales assistant ask me why terminate? They say their service is better than the rest, i was like "err ... you sure? You lied!"
Anyway, go for other host which is much cheaper and does not bull sheet.
I hosted most of my client's web site with Exabytes, except few which they have their own server or some hosted in US server.
I understand server down time may have several reasons, not just the hardware but also the local ISP issue. I read through some of your comments and i would say i don't really agree at all, especially some of your comments seems like posted by a same person and just different nick name, i assume it is posted by the competitor.
Put those aside, talking about the services, I came across with numbers of web hosting services which is totally using local server and ISP (ya..TM, do we have other choices?), Exabytes is the one with promising services and better customer support compare with others. Of course, sometime there is some issue they can't compromise and agree to solve it, with a reasonable reason and i can accept that. Unless you are willing to pay more for dedicated server.
I understand oversea one like US server is better, but unfortunately i don't find to access website that is hosted in US server are faster than hosted in Malaysia, especially if you are someone who Streamyx or any local ISP.
Unless there is a good and better option, with reliable and trust-able customer service, otherwise, i don't dare to take a risk to migrate my client's website to host in their server, as all our source code may possible use by 3rd parties.
Correct me if I'm wrong, because even local tech savvy like Hongkiat.com is using Exabytes dedicated server!
Henry
Principal of Hen Design Studio.
Anyway, after my migration a year ago (to an oversea hosting partner), I have not had any problems. Like you said, all the uptime issues were ISP-related. It's also much more affordable (at least 40% savings).
And when it comes to data integrity, I hardly think that the law enforcement in Malaysia gives much protection to the consumers, just look at the way ISPs here behave. The odds are definitely better out there.
Also, I do not see any correlation between hosting quality and consumers who host with them. If that's the case, that would mean everyone should host their website with Google (which is not such a bad idea after all!).
Yet, when the contract is renewed, they dun bother giving you a call and emailing you to an email that you have not accessed for sometime while they corresponse to you via another email.
The great part, when the due date arrives, they just switched it off, they don't bother to give you a call or mail to your business address in advance. At least if they would have call and find out the problem, that doesn't results in another major downtime.
In which when you call them, they said the fees was not renewed. Each time you just gotta talk to a different people all over again and they don't bother to look into your past histories.
Its great that you have posted this on the internet. At least people like us are trying to find whether this happens only to us, knows the issues before migrating out. If you have some contacts on other more reliable service providers , pls advise / post it here.
Many thanks,
JP
Sure have the same problem as JP, they just turned off my account without notifying and do not email to the same account that i have hosted with them, which i used it almost 16 hours a day.
well Alex surely reminds me of the adwords, which i guess its been one year back, that's something i am sure i have never received. I guess that's the customer service, the more we forgot, the better it is for them. no point asking them now...
Looking at the other postings, can't believe those sporeans? (sextoys.sg) going thru such a bad experience, not to mentioned unprofessional, this is totally unethical
http://www.meshio.com/2008/04/hosting-on-exabty...
many times i have logged in tickets, until i am in position to advise their level 1 & level 2 due to the same problems occuring esp their upgrades. my major issues are mainly with the smartermail (don't think that name suits them / it was the human problems) as i our websites hosted with exabytes have minimal activities = min problems. But the emails certainly affects the business, there was once, after long troubleshooting, outlook can't be used with RichText format. Few clients receive email with a binary file attached (supposedly MS Office).
Latest headache, can't email to yahoo accounts. The IP i believe is blocked by Yahoo! servers and only by end of the day > 8 hours, they manage to get it up and i am able to email recipients at yahoo. Happens on gmail before and they need to reroute to a different IP server. This also happens before with our customers, which ended up using a gmail account temporarily until they fixed the problems.
One thing for sure, we back up our mails offline, though the package comes with the backup service, you don;t really know whether they do a proper backup.
Sigh, yet now have another year to go and lets see what's going to re-happen again. Each time you gave them a feedback, they will tell you "We will feedback to our management". Either they lost their voice during the feedback or they surely have an ineffective management which focuses on empty promises rather than delivering...
Told them, the same email i sent from gmail it works. This time another person (KM Chow) replied gmail is a multi-million dollar company and he checked there's no issues on the settings as claimed by David.
The god must have heard my frustration and fixed it, as my client is not aware of it.
Only 1 week back, their IP is being blocked by a server in US. This must be the sites they have been hosting as per the above submissions. Its really affecting our businesses, troubleshooting like this its a waste of time.
What can we do is just re-try, if it works...life goes on for few mths. If not... just ready to switch to another alternative.