Meshio.com - a Malaysia personal finance blog - Latest Comments in Sick of Exabytes

Re: Sick of Exabytes

alex — Tue, 23 Jun 2009 11:26:51 -0000

I was their customer, charging appriximately RM250 (including .com domain name for RM50), the package includes google adwords credits and free website templates.

After signing up, cannot find any link to google adwords credit and free website templates, emailed for support many times, they argue already email the details but cannot find anywhere!

To be honest, this host is crap and expensive! Why is it so expensive? Cause we pay extra to cover their advertising expenses.

I am not very happy for their services, after a year, terminate my account and get another host which is much cheaper and reliable. When i terminate my account, their sales assistant ask me why terminate? They say their service is better than the rest, i was like "err ... you sure? You lied!"

Anyway, go for other host which is much cheaper and does not bull sheet.

Re: Sick of Exabytes

Melinda — Thu, 14 May 2009 23:10:44 -0000

Oh wow. These are like the longest running comments.
I personally haven't deal with Exabytes, but our website is hosted by
http://www.1.com.my.
I'm not a techie, but reading what you all said, well, it looks like that company is doing something wrong to encur such wrath!

But I agree with Yow Chuan on Chan's (the CEO) marketing skill.

Re: Sick of Exabytes

Andy - Exabytes — Thu, 14 May 2009 21:05:02 -0000

Hi Chnag,

Thanks for your feedback. We don't see any of our server down on May 14th 2009 at about 3PM. Would you mind drop us an email to feedback[at]exabytes.com and I will further follow up the issue for you? Thanks!

Re: Sick of Exabytes

chnag — Thu, 14 May 2009 06:16:05 -0000

So today we had a meeting at our server was down in about 45 minutes so I googled "Exabytes Sucks" and here I am.

http://www.google.com.my/search?hl=en&q=exabyte...

May 14th 2009 at about 3PM.

We're moving next month.

Re: Sick of Exabytes

jose — Thu, 14 May 2009 06:11:06 -0000

YO DAWG, I heard you like ranting, so you rant in rant while you be a fuk1ng whny bitch at the same time.

Re: Sick of Exabytes

yowchuan — Thu, 14 May 2009 00:29:14 -0000

Ricky, if it was 2-3 years back, I would have agreed with you whole-heartedly.

Yeah, on the business end, I am convinced that CEO Chan Kee Siak is one man who understand how to create a niche in an already commoditized market. And he's definitely very good in the branding and marketing game. Hats off!

I've only got no more than 10 domains with them previously. Maybe that might explain why :-P

Re: Sick of Exabytes

Ricky Soo — Tue, 12 May 2009 02:40:34 -0000

I've used Exabytes for very short time, just less than 1 year. Having 100+ domains with them. They are not perfect. But so far I'm quite satisfied with their reliability and service. I have yet to experience many bad experiences as mentioned here. But at least I know in many aspects they are better than the one I used previously.

I'm not expert in server technically. But technically aside, I find their business very attractive. Are they number 1 in Malaysia? I heard or read somewhere that they have most number of domain names registered with them among players in Malaysia. But talking about customer mindshare, they are indeed number 1 in my mind. They are almost everywhere, in exhibition, talks, conferences, now even shopping malls (their shopping bags)!

So in summary I have yet to experience much grief as you guys experienced. But I think they are a great company, worthy of more balanced comments :-)

http://www.rickysoo.com/2008/11/19/exabytes-fro...

(I don't earn RM20 from post above)

Re: Sick of Exabytes

yowchuan — Fri, 08 May 2009 16:16:32 -0000

Dave, in Malaysia, No. 1 usually means that you are the BIGGEST, LONGEST, TALLEST or WIDEST.

No. 1 also usually don't indicate the level of service or quality of the particular subject, because Malaysians don't like the trouble of measuring something that they cannot see directly with their naked eyes.

So, there you have it, it's not difficult to be No. 1 in Malaysia. Heck, one good example, we just spent millions of ringgit sending the FIRST Malaysian to space and what did the Malaysians (who literally sponsored the trip with their tax money) get in return?

No. 1 is overrated!

Re: Sick of Exabytes

yowchuan — Fri, 08 May 2009 16:10:32 -0000

Cool down, Mad Man. Sign up with the package that comes with stress relievers in your next renewal.

Re: Sick of Exabytes

MAD MAN — Fri, 08 May 2009 04:57:00 -0000

Bunch of idiots, get your servers up RIGHT THIS INSTANCE. I'm about to get off work but I have to wait for their servers to get up so I could upload the company files.

F*CK

Re: Sick of Exabytes

dave_m — Mon, 04 May 2009 01:13:51 -0000

sometimes small hosting company will provide more reliable service because they do no need to maintain many things in a time. i dont know how they judge themselves no 1 in Malaysia

Re: Sick of Exabytes

Alex — Mon, 27 Apr 2009 05:25:25 -0000

Hi,

I'm a reseller.
I also got the same SHIT from stupid exabtyes.... looks like chocolate, but when u taste it, it is a shit.... sigh, we all got cheated and eating shit... fuck

Ok. Anyone can recommend a better place to go? I m planning to get a better place for my clients...

Thx.

Re: Sick of Exabytes

Adeline — Sun, 26 Apr 2009 23:15:19 -0000

Hi Zen,

I truly understand how you feel about migration and the hectic work you need to go through especially having 20 domains to be reconfigure again and we are really sorry about that.

We are actually being force to take such action due to the third party company no longer support us on using this software and would like to terminate our license and given us by this year May 2009 to move out from this software. On the other hand, as per said in your post that over the years, you encounter the degradation of the software, we here also encounter the same problem. We have many customer who complain over this software and we also found many bugs in this software. We also find that the support on this third party software is kind of slow as sometime, it takes like weeks to just to resolved our issue.

Due to this matter, we have to take action to find other solution for our customer but due to the time constraint, we only manage to find to most closest to the Ebox system. We choose to use particular system because the system is the nearest with Ebox system and the Ebox data able to integrate over using our migration tools.

If you have any concern in your mind, please do contact me.

Re: Sick of Exabytes

yowchuan — Sat, 25 Apr 2009 15:38:58 -0000

Pin, check your email. I've just sent you an invoice for advertising fee.

Re: Sick of Exabytes

Pin — Thu, 23 Apr 2009 15:30:37 -0000

My client ask me what is the catch when signing up a web or email host:

Show me the uptime report than telling me you have 99.9999999999999% of uptime.

Tell me what is your average response time every month than telling me you have 24x7 support!

Solve my problem and dont tell me how good you are.

http://www.emailhosting.com.my/2009/04/15/malay...

http://www.emailhosting.com.my/2007/12/25/uptim...

http://www.1.com.my/2008/10/11/we-hate-late-rep...

Re: Sick of Exabytes

Web Developer — Thu, 23 Apr 2009 05:34:43 -0000

I've been developing some websites for a few local clients, some hosted on Exabytes and I can assure you their servers go down every single mother f* day. What pisses me off, they go down during after lunch presentations and that got me f* hard as I was the one providing the hosting (reseller).

Avoid at all cost. They have many staff but I guess all staff just play2 at office and don't do shit.

Re: Sick of Exabytes

Pin — Wed, 15 Apr 2009 10:18:44 -0000

Zen, this is classic case of how web hosting do not really know what their customer want. Through upgrading of services is with good intention, but they must also understand the cost of new integration and the time required.

Re: Sick of Exabytes

Zen — Wed, 15 Apr 2009 09:55:55 -0000

I have 20+ sites hosted at Exabytes and am extremely dissatisfied as they are migrating away from sitebuildercx (which I have had several problems with) but Exabytes adds insult to injury by not doing a seamless migration, leaving it up to their customers to fix whatever functionality their migration breaks: http://www.exabytes.com/SiteBCX-Migration-Modul...

The problem is, most of my sites are on sitebuildercx and I have not found anything else that can accomodate custom designed websites with plugin functionality. SitebuilderCX used to work well, but has sucked the past couple years.

Re: Sick of Exabytes

iyan — Tue, 20 Jan 2009 07:09:40 -0000

exabytes.com sucks big time. time and again, their servers would crash. online support by indian helpdesk located in mumbai. cheapo hosting can't even hire a local to handle support. avoid at all cost hosting there. only their website never go down. dont be taken in by their cheap pricing cos its cheap services using old hardwares which crashed like every month. duhhh!!!

Re: Sick of Exabytes

hahaha — Mon, 19 Jan 2009 03:57:31 -0000

like sardin la my dear.

why pay more huhuhu

Re: Sick of Exabytes

34234sdfds — Fri, 02 Jan 2009 21:45:39 -0000

i am using hostgator as well
its slow these days coz international underground cable is broken...

Regards

Re: Sick of Exabytes

whatever — Fri, 26 Dec 2008 22:59:01 -0000

hmm i face the same problems as Dave. The hostgator has been giving me "its ur isp connections thats slow " thing ... :( i am wondering too.

Re: Sick of Exabytes

Dave — Mon, 22 Dec 2008 12:50:28 -0000

Hi guys,
i'm currently with hostgator, they have been good for about 8-9 months and now i'm just getting crap..
my sites are always down if not otherwise very slow, and all they can say is "the prob is with your ISP"

the thing is... i don't think that true.. looking at experiences from others who have hosted overseas as well...

so naturally i'm looking for a better host now, and doing some research on exabytes, and boy am i glad i found this blog..

my sites mainly cater to malaysian traffic, so would having a overseas host be better? is there any credit to the "its your ISP's connection thats slow" thing..?

thanks!

Re: Sick of Exabytes

yowchuan — Wed, 12 Nov 2008 13:57:59 -0000

Wallace, thanks for sharing! I have to agree that local hosting has yet to reach an acceptable quality. I've also migrated www.meshio.com to a US-based hosting company.

Re: Sick of Exabytes

Wallace — Mon, 10 Nov 2008 12:40:55 -0000

Aviod using local hosting.Try overseas hosting.Their are cheap and great support.I am using ixwebhosting.com for 3 years and i like it.