Meshio.com - a Malaysia personal finance blog - Latest Comments in Sick of Exabytes

Re: Sick of Exabytes

calvinkstan — Sun, 06 Sep 2009 02:33:17 -0000

I've been quite reluctant to comment and thinking they will improve. Trust you guys facing the same issues all the while and mentioning to customer service will not be helpful. I have been emailing to a client and the email bounced back. As the reason why, this guy David mentioned due to mx settings etc and in short its always the opposite site (recipient server and not Exabytes) problems as per they claimed. So the solution, sort out with your recipient.

Told them, the same email i sent from gmail it works. This time another person (KM Chow) replied gmail is a multi-million dollar company and he checked there's no issues on the settings as claimed by David.

The god must have heard my frustration and fixed it, as my client is not aware of it.

Only 1 week back, their IP is being blocked by a server in US. This must be the sites they have been hosting as per the above submissions. Its really affecting our businesses, troubleshooting like this its a waste of time.

What can we do is just re-try, if it works...life goes on for few mths. If not... just ready to switch to another alternative.

Re: Sick of Exabytes

ExaJokers — Mon, 10 Aug 2009 21:59:27 -0000

gosh... didn't know there are so many comments on exabytes if i didn't google it myself. guess we are all the same , hitting the same problems and sad to say it is still happening. wanted to do a comparison with other hosting providers in msia, i guess i got the answer of moving out, just to who next year.

Sure have the same problem as JP, they just turned off my account without notifying and do not email to the same account that i have hosted with them, which i used it almost 16 hours a day.

well Alex surely reminds me of the adwords, which i guess its been one year back, that's something i am sure i have never received. I guess that's the customer service, the more we forgot, the better it is for them. no point asking them now...

Looking at the other postings, can't believe those sporeans? (sextoys.sg) going thru such a bad experience, not to mentioned unprofessional, this is totally unethical
http://www.meshio.com/2008/04/hosting-on-exabty...

many times i have logged in tickets, until i am in position to advise their level 1 & level 2 due to the same problems occuring esp their upgrades. my major issues are mainly with the smartermail (don't think that name suits them / it was the human problems) as i our websites hosted with exabytes have minimal activities = min problems. But the emails certainly affects the business, there was once, after long troubleshooting, outlook can't be used with RichText format. Few clients receive email with a binary file attached (supposedly MS Office).

Latest headache, can't email to yahoo accounts. The IP i believe is blocked by Yahoo! servers and only by end of the day > 8 hours, they manage to get it up and i am able to email recipients at yahoo. Happens on gmail before and they need to reroute to a different IP server. This also happens before with our customers, which ended up using a gmail account temporarily until they fixed the problems.

One thing for sure, we back up our mails offline, though the package comes with the backup service, you don;t really know whether they do a proper backup.

Sigh, yet now have another year to go and lets see what's going to re-happen again. Each time you gave them a feedback, they will tell you "We will feedback to our management". Either they lost their voice during the feedback or they surely have an ineffective management which focuses on empty promises rather than delivering...

Re: Sick of Exabytes

ExaJokers — Mon, 10 Aug 2009 11:29:52 -0000

Re: Sick of Exabytes

guitaristhour — Wed, 05 Aug 2009 22:25:51 -0000

or you are probably working with exabytes.

Re: Sick of Exabytes

guitaristhour — Wed, 05 Aug 2009 22:24:06 -0000

Well i guess you guys are right. They services is getting from bad to worst. For the past 1 year, emails are failed to send and each time due to some settings that their own guys have changed. Servers went down due to harddisk / network card failures.

Yet, when the contract is renewed, they dun bother giving you a call and emailing you to an email that you have not accessed for sometime while they corresponse to you via another email.

The great part, when the due date arrives, they just switched it off, they don't bother to give you a call or mail to your business address in advance. At least if they would have call and find out the problem, that doesn't results in another major downtime.

In which when you call them, they said the fees was not renewed. Each time you just gotta talk to a different people all over again and they don't bother to look into your past histories.

Its great that you have posted this on the internet. At least people like us are trying to find whether this happens only to us, knows the issues before migrating out. If you have some contacts on other more reliable service providers , pls advise / post it here.

Many thanks,
JP

Re: Sick of Exabytes

matsidi — Wed, 22 Jul 2009 07:58:31 -0000

Sorry but have to say this, bye bye exabytes. I moved to yeahhost, everyting seem ok now.

Re: Sick of Exabytes

technologymoney — Sat, 11 Jul 2009 14:06:06 -0000

i should have never been their affiliate

Re: Sick of Exabytes

yowchuan — Fri, 10 Jul 2009 13:20:47 -0000

Neither can I agree with some of your points and assumptions. Let me know which comment came from the same person and I will try and ask them if they are competitors like you've mentioned. I prefer not to assume things and not make this discussion into another hosting companies debate.

Anyway, after my migration a year ago (to an oversea hosting partner), I have not had any problems. Like you said, all the uptime issues were ISP-related. It's also much more affordable (at least 40% savings).

And when it comes to data integrity, I hardly think that the law enforcement in Malaysia gives much protection to the consumers, just look at the way ISPs here behave. The odds are definitely better out there.

Also, I do not see any correlation between hosting quality and consumers who host with them. If that's the case, that would mean everyone should host their website with Google (which is not such a bad idea after all!).

Re: Sick of Exabytes

Hen — Thu, 09 Jul 2009 22:51:27 -0000

Dear all,

I hosted most of my client's web site with Exabytes, except few which they have their own server or some hosted in US server.

I understand server down time may have several reasons, not just the hardware but also the local ISP issue. I read through some of your comments and i would say i don't really agree at all, especially some of your comments seems like posted by a same person and just different nick name, i assume it is posted by the competitor.

Put those aside, talking about the services, I came across with numbers of web hosting services which is totally using local server and ISP (ya..TM, do we have other choices?), Exabytes is the one with promising services and better customer support compare with others. Of course, sometime there is some issue they can't compromise and agree to solve it, with a reasonable reason and i can accept that. Unless you are willing to pay more for dedicated server.

I understand oversea one like US server is better, but unfortunately i don't find to access website that is hosted in US server are faster than hosted in Malaysia, especially if you are someone who Streamyx or any local ISP.

Unless there is a good and better option, with reliable and trust-able customer service, otherwise, i don't dare to take a risk to migrate my client's website to host in their server, as all our source code may possible use by 3rd parties.

Correct me if I'm wrong, because even local tech savvy like Hongkiat.com is using Exabytes dedicated server!

Henry
Principal of Hen Design Studio.

Re: Sick of Exabytes

alex — Tue, 23 Jun 2009 11:26:51 -0000

I was their customer, charging appriximately RM250 (including .com domain name for RM50), the package includes google adwords credits and free website templates.

After signing up, cannot find any link to google adwords credit and free website templates, emailed for support many times, they argue already email the details but cannot find anywhere!

To be honest, this host is crap and expensive! Why is it so expensive? Cause we pay extra to cover their advertising expenses.

I am not very happy for their services, after a year, terminate my account and get another host which is much cheaper and reliable. When i terminate my account, their sales assistant ask me why terminate? They say their service is better than the rest, i was like "err ... you sure? You lied!"

Anyway, go for other host which is much cheaper and does not bull sheet.

Re: Sick of Exabytes

Melinda — Thu, 14 May 2009 23:10:44 -0000

Oh wow. These are like the longest running comments.
I personally haven't deal with Exabytes, but our website is hosted by
http://www.1.com.my.
I'm not a techie, but reading what you all said, well, it looks like that company is doing something wrong to encur such wrath!

But I agree with Yow Chuan on Chan's (the CEO) marketing skill.

Re: Sick of Exabytes

Andy - Exabytes — Thu, 14 May 2009 21:05:02 -0000

Hi Chnag,

Thanks for your feedback. We don't see any of our server down on May 14th 2009 at about 3PM. Would you mind drop us an email to feedback[at]exabytes.com and I will further follow up the issue for you? Thanks!

Re: Sick of Exabytes

chnag — Thu, 14 May 2009 06:16:05 -0000

So today we had a meeting at our server was down in about 45 minutes so I googled "Exabytes Sucks" and here I am.

http://www.google.com.my/search?hl=en&q=exabyte...

May 14th 2009 at about 3PM.

We're moving next month.

Re: Sick of Exabytes

jose — Thu, 14 May 2009 06:11:06 -0000

YO DAWG, I heard you like ranting, so you rant in rant while you be a fuk1ng whny bitch at the same time.

Re: Sick of Exabytes

yowchuan — Thu, 14 May 2009 00:29:14 -0000

Ricky, if it was 2-3 years back, I would have agreed with you whole-heartedly.

Yeah, on the business end, I am convinced that CEO Chan Kee Siak is one man who understand how to create a niche in an already commoditized market. And he's definitely very good in the branding and marketing game. Hats off!

I've only got no more than 10 domains with them previously. Maybe that might explain why :-P

Re: Sick of Exabytes

Ricky Soo — Tue, 12 May 2009 02:40:34 -0000

I've used Exabytes for very short time, just less than 1 year. Having 100+ domains with them. They are not perfect. But so far I'm quite satisfied with their reliability and service. I have yet to experience many bad experiences as mentioned here. But at least I know in many aspects they are better than the one I used previously.

I'm not expert in server technically. But technically aside, I find their business very attractive. Are they number 1 in Malaysia? I heard or read somewhere that they have most number of domain names registered with them among players in Malaysia. But talking about customer mindshare, they are indeed number 1 in my mind. They are almost everywhere, in exhibition, talks, conferences, now even shopping malls (their shopping bags)!

So in summary I have yet to experience much grief as you guys experienced. But I think they are a great company, worthy of more balanced comments :-)

http://www.rickysoo.com/2008/11/19/exabytes-fro...

(I don't earn RM20 from post above)

Re: Sick of Exabytes

yowchuan — Fri, 08 May 2009 16:16:32 -0000

Dave, in Malaysia, No. 1 usually means that you are the BIGGEST, LONGEST, TALLEST or WIDEST.

No. 1 also usually don't indicate the level of service or quality of the particular subject, because Malaysians don't like the trouble of measuring something that they cannot see directly with their naked eyes.

So, there you have it, it's not difficult to be No. 1 in Malaysia. Heck, one good example, we just spent millions of ringgit sending the FIRST Malaysian to space and what did the Malaysians (who literally sponsored the trip with their tax money) get in return?

No. 1 is overrated!

Re: Sick of Exabytes

yowchuan — Fri, 08 May 2009 16:10:32 -0000

Cool down, Mad Man. Sign up with the package that comes with stress relievers in your next renewal.

Re: Sick of Exabytes

MAD MAN — Fri, 08 May 2009 04:57:00 -0000

Bunch of idiots, get your servers up RIGHT THIS INSTANCE. I'm about to get off work but I have to wait for their servers to get up so I could upload the company files.

F*CK

Re: Sick of Exabytes

dave_m — Mon, 04 May 2009 01:13:51 -0000

sometimes small hosting company will provide more reliable service because they do no need to maintain many things in a time. i dont know how they judge themselves no 1 in Malaysia

Re: Sick of Exabytes

Alex — Mon, 27 Apr 2009 05:25:25 -0000

Hi,

I'm a reseller.
I also got the same SHIT from stupid exabtyes.... looks like chocolate, but when u taste it, it is a shit.... sigh, we all got cheated and eating shit... fuck

Ok. Anyone can recommend a better place to go? I m planning to get a better place for my clients...

Thx.

Re: Sick of Exabytes

Adeline — Sun, 26 Apr 2009 23:15:19 -0000

Hi Zen,

I truly understand how you feel about migration and the hectic work you need to go through especially having 20 domains to be reconfigure again and we are really sorry about that.

We are actually being force to take such action due to the third party company no longer support us on using this software and would like to terminate our license and given us by this year May 2009 to move out from this software. On the other hand, as per said in your post that over the years, you encounter the degradation of the software, we here also encounter the same problem. We have many customer who complain over this software and we also found many bugs in this software. We also find that the support on this third party software is kind of slow as sometime, it takes like weeks to just to resolved our issue.

Due to this matter, we have to take action to find other solution for our customer but due to the time constraint, we only manage to find to most closest to the Ebox system. We choose to use particular system because the system is the nearest with Ebox system and the Ebox data able to integrate over using our migration tools.

If you have any concern in your mind, please do contact me.

Re: Sick of Exabytes

yowchuan — Sat, 25 Apr 2009 15:38:58 -0000

Pin, check your email. I've just sent you an invoice for advertising fee.

Re: Sick of Exabytes

Pin — Thu, 23 Apr 2009 15:30:37 -0000

My client ask me what is the catch when signing up a web or email host:

Show me the uptime report than telling me you have 99.9999999999999% of uptime.

Tell me what is your average response time every month than telling me you have 24x7 support!

Solve my problem and dont tell me how good you are.

http://www.emailhosting.com.my/2009/04/15/malay...

http://www.emailhosting.com.my/2007/12/25/uptim...

http://www.1.com.my/2008/10/11/we-hate-late-rep...

Re: Sick of Exabytes

Web Developer — Thu, 23 Apr 2009 05:34:43 -0000

I've been developing some websites for a few local clients, some hosted on Exabytes and I can assure you their servers go down every single mother f* day. What pisses me off, they go down during after lunch presentations and that got me f* hard as I was the one providing the hosting (reseller).

Avoid at all cost. They have many staff but I guess all staff just play2 at office and don't do shit.